SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Job Title: Field Service Engineer
Location: Brownhills (covering HS2 – Birmingham area)
Contract: Full-time, permanent
We are looking for a Field Service Engineer to be based from our Brownhills depot, supporting the High Speed Rail (HS2) project across the Birmingham area. This is a key role focused on delivering a first-class service to both internal and external customers, while actively identifying opportunities to maximise service revenue and promote our aftermarket solutions.
Key Responsibilities
Service, maintain, and repair Volvo construction equipment and related machinery
Diagnose mechanical faults using technical expertise and diagnostic equipment, providing clear advice to customers
Work in a commercially focused way, identifying and discussing additional revenue opportunities with customers, Customer Support Representatives, and your Line Manager
Carry out work in line with quotations and time guides, flagging any additional work requirements
Ensure all software updates are installed as new releases become available
Complete all tablet inputs, job reports, and timesheets in real time with accurate detail
Order and manage parts efficiently, ensuring returns are clean and completed promptly
Support business needs through overtime and call-out participation where required
Attend product and systems training to maintain and develop technical knowledge
About You
NVQ Level 3 / City & Guilds in Plant Maintenance, HGV, Agricultural Engineering, or similar
Strong experience working on heavy plant equipment, including diesel engines, hydraulics, transmissions, and electrics
Advanced diagnostic and fault-finding skills, with a strong understanding of hydraulics, electrics, and EATS systems
Confident communicator when dealing with customers, colleagues, and management
Commercial awareness with a focus on cost control and profitability
Strong problem-solving ability with high attention to detail
IT literate, confident using systems and completing digital job records
Reliable, conscientious, and professional in all aspects of work
Able to interpret technical manuals and documentation
Desirable:
Welding and fabrication experience
What’s in it for you?
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing, and financial security.
Taking Care of You
Health Cash Plan (including prescriptions, dental, optical, physio and more)
Free Physio Access (remote support)
24/7 Private GP Service
Additional health and wellbeing support
Life Outside of Work
Enhanced Sick Pay
Enhanced Family Leave (maternity, paternity, adoption)
IVF Support
Retirement Support including phased retirement options
Financial Extras
Company pension with up to 5% matched contribution
Car leasing schemes (Tusker / Octopus)
Cycle to Work scheme
Retail discounts platform
Feeling Part of the Team
Refer-a-friend bonus
Long service awards from 3 years
Paid volunteering day
Christmas shutdown (included in holiday allowance)
Employee Council, Social Committee, and recognition through our Caring, Daring, Sharing awards
We will be interviewing on an ongoing basis for this role, so early applications are strongly encouraged.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our…