About snappi
At Snappi, we're building a neobank from the ground up. Our mission is to empower financial freedom through technology, offering innovative and transparent digital banking solutions.
Join us in reshaping the financial landscape!
About the role
We are looking for a Banking Operations Administrator to join our Banking Operations team. You will run the day-to-day back office for account administration and seizure orders, handle consumer lending requests, manual legal entities onboarding and support funds transfer and card-related requests.
What you'll be doing
Account Administration & Seizures
Manual onboarding, account opening and closing (merchants; exceptions for individuals)
Monitoring reconciliation and settlement of snappi transactions
Issuing account statements and certificates (e.g., interest income)
Handling queries on account fees/pricing and exceptions on account access or deposit interest
Processing seizure orders (e-seizures) from AADE, e-EFKA, courts and other creditors:
Funds Transfers (support)
Supporting customer requests on transfers (recalls, reversals, investigations, Verification of Payee queries
First-level review of transfer exceptions and alerts, escalating to the Funds Transfers and AML teams
Consumer Lending
Handling customer requests coming through Customer Service
Pay Later returns, disputes and exceptions
Pay Later / Early Salary statements, and support for future loan products
Cards (support)
First-level handling of card-related requests from Customer Service and escalation to the Cards team
Reporting, processes & controls
Preparing operational and regulatory reporting for the above areas
Documenting procedures and improvements, including automation opportunities
Taking part in testing (UAT) of new features and products with Product and IT
Requirements
Bachelor’s degree in Finance, Economics or Business, or equivalent banking experience
3 years’ experience in banking sector
General knowledge with seizure orders and the related framework (e-seizures, unseizable accounts)
General knowledge of retail lending (consumer loans, Pay Later, loan lifecycle)
General understanding of payments and funds transfers (SEPA, SEPA Instant, TARGET/T2, DIAS, PSD2)
General awareness of AML and sanctions screening
Basic understanding of card payments (schemes, disputes/chargebacks)
Working knowledge of GDPR in a banking context
Advanced Microsoft Office knowledge
Strong attention to detail and a control mindset
Clear verbal and written communication; strong collaboration skills
Problem-solving attitude and ability to work in a fast-paced environment
Fluent Greek and English
Why Join Snappi?
We foster a culture of innovation, trust, and continuous development. We focus on solutions and results. Your work will directly shape the future of banking, making financial services more accessible and impactful. If you're ready to make a difference, we’d love to hear from you!
Benefits
At Snappi, we invest in your well-being, growth, and work-life balance with a benefits package designed to support both your personal and professional journey:
Competitive salary (annual salary range 18.000€ - 26.000€ gross)
Hybrid work flexibility
37-hour work week
Extra paid time off
Medical & Life insurance coverage
24/7 Mental Health support for you and your family
Employer-sponsored pension plan
Exclusive perks with special rates on banking products
Ongoing learning & career development opportunities
Team activities & events to foster bonding, well-being, and a strong company culture
Plus, for parents:
Daycare allowance to help cover preschool costs
Additional school monitoring days
Savings plan for your children
We believe diversity makes us stronger. Here, everyone belongs -no matter your background, beliefs, or identity. We hire and support people of all races, religions, colors, nationalities, genders, sexual orientations, ages, marital statuses, and abilities. Your uniqueness is an asset for Snappi.