SaaS Product Specialist
Company: SoftMaji InfoTech Private Limited
Location: Lucknow, Uttar Pradesh
Job Type: Full-Time
Work Mode: On-Site
Department: Product & SaaS Operations
Experience: 1 to 4 Years
Salary: ₹25,000 to ₹50,000 per month + Performance Incentives
Openings: 1
About SoftMaji InfoTech
SoftMaji InfoTech Private Limited is an IT company based in Lucknow, Uttar Pradesh.
We develop software products and provide technology services including SaaS products, web development, mobile applications and digital solutions.
We are looking for a SaaS Product Specialist who can understand our products at a deeper level and act as a bridge between customers, sales, customer success and the technical/product development teams.
This position is suitable for someone who enjoys both software products and customer communication .
About the Role
The Product Specialist should know the product better than a normal sales or support executive.
You should understand:
What the product does.
How the product works.
Who should use each feature.
Which plan is suitable for different customers.
What the limitations are.
What common questions customers have.
What customers are requesting.
Which problems require technical intervention.
Which requirements may need product changes.
You will use this knowledge to help sales teams, customers, customer success teams and developers.
Main Responsibility
Your core responsibility is to become a strong product expert and make sure the right product information reaches the right person.
You may work across:
Product → Sales → Customer → Support → Development
Your Main Responsibilities
1. Deep Product Knowledge
You will learn our SaaS products in detail.
This includes:
Features
Modules
User roles
Permissions
Workflows
Settings
Reports
Subscription plans
Pricing
Integrations
Mobile application
Web application
Account setup
Limitations
Common issues
Product roadmap where applicable
You should be able to answer detailed product questions accurately.
2. Advanced Product Demonstrations
You will conduct detailed product demonstrations for potential customers.
Unlike a basic sales demo, you may handle customers who have specific or complicated requirements.
You will:
Understand the customer's workflow.
Identify relevant product features.
Build a demo around their requirements.
Explain how the product can fit their process.
Demonstrate advanced features.
Answer detailed questions.
Explain product limitations honestly.
Coordinate with technical teams when required.
3. Support the Sales Team
Sales executives may not know every product detail.
You will support them when a prospect asks a detailed question.
For example:
Can the product handle a particular workflow?
Can multiple user roles be configured?
Is a particular report available?
Can existing data be imported?
Does the mobile application support a specific feature?
Can the product integrate with another system?
Can a particular customization be provided?
You will provide the correct answer or involve the appropriate technical team.
4. Understand Customer Requirements
You will speak with customers and understand their requirements in detail.
You should identify:
Current workflow
Existing software
Problems
Required features
Number of users
Business process
Reporting requirements
Integration requirements
Data requirements
Implementation requirements
Customization requirements
You should be able to convert a customer's general statement into a clear product requirement.
5. Requirement Documentation
When a customer requests something that is not currently available, you will document it properly.
A requirement document may include:
Customer requirement
Current workflow
Desired workflow
Reason for requirement
Users affected
Priority
Existing product capability
Proposed solution
Additional information
Screenshots or examples
This helps developers and product teams understand what the customer actually needs.
6. Coordinate With Development
You will work with developers when…