Come work at the best place to give and receive care!
Job Description:
Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About the Job:
The Patient Service Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, appointment scheduling, referral management, telephone communications, check-in and check-out processes, and maintaining accurate patient information while supporting the daily operations of the practice.
What You’ll Do:
Greet, direct, and register patients in a courteous and professional manner
Answer incoming telephone calls and provide general information in accordance with practice policies
Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations
Collect, verify, and update patient demographic and registration information
Complete and maintain patient consent forms and medical record documentation
Collect and accurately post co-payments and patient balances
Check patients in and out efficiently while ensuring a positive patient experience
Scan, index, and maintain documentation within electronic medical records
Support Patient Centered Medical Home (PCMH) initiatives and practice workflows
Provide reception coverage as needed, including rotating weekend and holiday schedules
Maintain compliance with HIPAA regulations and organizational policies
Participate in required training, in-services, and ongoing professional development
Who You Are / Requirements:
High School Diploma or GED required
Minimum of one year of customer service experience preferred
Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes
Strong written and verbal communication skills
Proficiency with Windows-based office software applications
Ability to work independently and collaboratively within a team environment
Strong organizational skills with attention to detail and accuracy
Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment
Customer-focused with a caring and compassionate approach when interacting with patients and the public
Adaptable and flexible, with the ability to support other offices and changing operational needs
Commitment to maintaining confidentiality and regulatory compliance
Why You’ll Love Us:
Southern NH Medical Center is a 5-time Magnet designated hospital
Health, dental, prescription, and vision coverage for full-time & part-time employees
Medical, dental, and vision coverage
Life insurance
Short- and long-term disability
Flexible Spending Accounts (FSA)
Competitive pay
Tuition Reimbursement
Nursing Student Loan Paydown Program
403(b) Retirement Savings Plan
Education & Paid training courses for continued career progression
& more!
Work Shift:
PER DIEM
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.