About Sound
Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live . With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.
About the Team
Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an onsite medical director of advisory services.
About the Role
The Temporary Clinical Support Specialist (CSS) is responsible for providing administrative and operational support for the remote physician advisors and are the primary point of contact when issues arise.
Position Details
Full-time temporary role anticipated to last three months, with the potential for extension based on business needs.
Rotating days, nights, weekends, and holidays between 7am-9pm ET required.
Essential Duties and Responsibilities
Administrative support to facilitate the completion of appeal letter requests including, but not limited to, creating cases, preparing the medical record for the appeal writer, confirming deadlines, printing and mailing final letters, and calling payers to confirm outcomes
Maintaining access to all client EMRs and reviewing EMR training material to become an expert in EMR navigation; preparing PDF extracts of key components of the EMR needed for physician advisor case review
Scheduling peer-to-peer reviews between physician advisors and insurance company medical directors
Resolving issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
Monitoring and triaging case requests to ensure target case completion deadlines are achieved
Assisting in coordinating onboarding and training for remote clinical personnel and conducting physician training for EMR navigation
Coordinating conference calls between partner site IT and clinical personnel
Coordinating mentor calls for clinical personnel
Triaging calls during office hours and resolving client inquiries
Preparing PowerPoint presentations, Word documents, mail merge and Excel spreadsheets as requested
Initial partner hospital administrative set up in Advisory Services workflow system
General office work (faxing, mailings, draft letters, order supplies & forms)
Completing additional special projects as assigned
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:
Values
“Can-do” Attitude: Proactively seeks assignments, solutions and takes action where and as needed
Coachable: Demonstrates a willingness to accept feedback from others and put it into practice
Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
Eager to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process
Work Ethic: Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
Adaptability: Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
Resourceful: Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary
Committed: Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers
Team Player: Demonstrates the ability to…