Special Instructions
Dear Applicant,
The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:
Social Security Number
Date of Birth
Age
Citizenship Status
Gender
Ethnicity/Race
Marital Status
Applicant Photos
* A redaction guide can be found by clicking here .
Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.
Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).
Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members
Job Description
Department: Learning Commons and Open Labs
General Statement of Job
The Open Lab Technician provides customer support and lab maintenance within the Learning Commons Open Labs department. Assists and provides technical support to patrons with the use of computers, software applications, makerspace technologies, artificial intelligence (AI), in addition to providing presentations of services and approved department technologies.
Specific Duties and Responsibilities
Essential Functions:
Supports patrons with the use of computers, equipment, and software applications.
Provides excellent customer service when addressing patron needs.
Addresses patron complaints and concerns in a professional and ethical manner.
Applies and enforces lab rules and safety standards.
Assists in the installation of computer, peripherals, and equipment.
Updates and maintains computers.
Provides patrons assistance with questions pertaining to college resources.
Assists with the maintenance and support of laptop checkout programs.
Provides customer support and technical assistance in the use of makerspace technologies such as but not limited to 3D printers, laser cutters, mixed reality technologies, artificial intelligence (AI) and other approved technologies.
Provides basic guidance and technical assistance to patrons in the responsible use of college-approved artificial intelligence applications and emerging technologies.
Assists with demonstrations, workshops, presentations, and other learning activities related to artificial intelligence, emerging technologies, and makerspace technologies.
Maintains current knowledge of department technologies and processes through departmental training(s).
Opens and closes the open labs for the day-to-day operations.
Maintains open labs cleaned and sanitized at all times.
Supports the departments marketing efforts by distributing marketing materials, provides tours, and conducting presentations.
Prepares custom lab reports.
Distributes interdepartmental mail and sensitive documents.
Supports and assists with the departments inventory management efforts.
Completes assigned college and departmental trainings including those that might require in state or out of state travel.
Performs other duties as assigned.
Required Education and Experience
Associate's degree required; computer related field preferred.
At least one (1) year of experience in computer lab setting or related area preferred.
Required Knowledge, Skills and Abilities
Excellent oral, written and interpersonal communication skills.
Excellent customer service skills, including active listening, conflict resolution, empathy,…