Location: United States, Remote
A note on length: this posting is intentionally longer than most. That is deliberate. It gives you a realistic preview of the role and clear guidance on how to present your application, so we suggest reading it in full.
About SOVRA
SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.
What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact on the market.
At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We're a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.
Learn more at sovra.com http://sovra.com.
About the job
SOVRA's Professional Services team implements and optimizes our products for customers. The Director of Project Management will own how those projects get delivered: the team of Project Managers, the methods they use, and the results customers see. This role will make delivery predictable, on budget and repeatable as we continue to grow.
The role leads a team of Project Managers as a player-coach, setting a clear standard for what great delivery looks like and coaching the team toward it. It also builds the foundation that delivery runs on: the processes, templates, reporting and capacity planning that make customer implementations consistent across the SOVRA portfolio of products.
The work is customer-facing, and the person in this role brings an open, curious approach to how delivery runs today, questioning what works and recommending change where it will make a difference. Their work reaches cross-functional partners across the business and the public sector customers who depend on projects delivered on time, on budget and to the agreed scope.
What will your main responsibilities look like?
Management of the Project Management Function within the Professional Services Team:
· Supervise, coach and evaluate the Project Managers, acting as a player-coach who shows the team what great delivery looks like.
· Ensure quality and throughput objectives are met for external customer implementation and optimization projects across the SOVRA portfolio of products, as well as goal setting and attainment of departmental KPIs and initiatives.
· Design repeatable processes and templates, that can be used in project and change management, process improvement, and business analysis in a context of transversal projects delivery.
Project Management and Process:
· Generate and improve upon foundational artifacts of a project and scope; including project and milestone definitions, OKRs, WBS, POAMs, RACI, risk and change management, RAID, objectives and acceptance criteria, budget and timelines.
· Ensure daily and effective coordination of all stakeholders, including outsourced teams to achieve desired project outcomes, and track and analyze progress and project status of work activities across several methodologies including Waterfall, Agile, Kanban, etc.
· Manage change requests, risks, corrections, strategy and mitigation of project items, and ensure that the delivered solutions are compliant with the mutually agreed upon scope and meets stakeholders’ expectations and target outcome.
· In addition to managing a PM team delivering external implementation projects, work across…