Legal Content Technician
Location: Canada or United States—Remote (Toronto preferred)
A note on length — this posting is intentionally longer than most. That is deliberate. It gives you a realistic preview of the role and clear guidance on how to present your application, so we suggest reading it in full.
About SOVRA
SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.
What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact on the market.
At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We're a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.
Learn more at sovra.com http://sovra.com.
About the job
SOVRA is looking for a Legal Content Technician to support the expansion of the Edilex product outside Quebec as new customers begin using the product. This new role combines customer implementation work with ongoing legal content and product maintenance.
Your work will span legal content creation (templates) for customers to use within the product, as well as turning customer requirements into custom legal documents.
The work sits between legal content, technology, implementation, and customer service. It requires a practical understanding of business contracts, careful attention to detail, confidence with technology, and the ability to work through the unknowns that come with taking an established product into a new market.
This role requires a fluency in English and a working proficiency of C or B level of French.
What will your main responsibilities look like?
Customer Implementation
- You manage implementation work with a small portfolio of customers, coordinating timelines, deliverables, and follow-through from setup through completion.
- You configure Edilex technology for customers as they onboard, translating agreed requirements into a usable setup.
- You build custom legal templates for individual customers during implementation and help ensure those templates are ready for practical use.
Legal Content & Template Development
- You draft, model, review, and update business contracts and other legal documents for use within SOVRA software and products.
- You create reusable legal templates for the broader customer base and maintain existing content as product needs evolve.
Product Quality & Maintenance
- You perform quality checks on software, legal content, and related services to identify issues before they affect customer use.
- You maintain legal content within the product and support updates required as the customer base and market expand.
Legal & Customer Partnership
- You work with lawyers and other team members on related legal-content work, bringing questions forward when legal interpretation requires additional guidance.
- You build customer-service capability within the role by identifying ways to improve implementation support and the ongoing customer experience.
What will you bring to this role?
- Relevant education or equivalent experience — you have a college diploma in a relevant field or equivalent practical experience.
- Legal or administrative track record — you have at least two years of experience as a legal assistant, legal technician, legal secretary, legal content editor,…