SPECIAL SERVICE FOR GROUPS INC.
Title: System Navigator Division: HOPICS FLSA: Full-time (Non-Exempt) (40 hours/week)
Supervisor: Program Manager Pay range or Rate: $24.00 - $31.20/hr
Summary
Under the supervision of the CD8 NC Program Manager, the Incumbent (System Navigator) will perform
professional case management services and linkage for homeless consumers and assist consumers and their
significant figures in understanding and developing solutions to problems that lead to and result from
homelessness. The Incumbent will provide program coordination and system navigation activities in order to
attach individuals to the Coordinated Entry System. S/he will assist in the coordination of pre-screenings,
LA-HAT completions, scheduling assessments, referrals and linkages, record keeping, and other related work
as required. Employment continuation is subject to funding availability.
Essential Functions
● System Navigator shall assist clients in obtaining additional services needed including but not limited
to: identification, mainstream benefits, housing linkages (including crisis and bridge housing),
substance abuse and mental health services, employment services, vocational services, education, legal
services, credit counseling, money management, tenancy education, landlord relations, life skills
training, family reunification, etc.
● Complete a CES survey packet with all homeless clients who have not previously been administered
the survey packet or update the CES survey for those clients who have undergone significant life
changes.
● Transport clients to complete intake assessments with crisis or bridge housing.
● Perform follow-up contact with clients in interim housing
● Collect data and enter information into information systems and HMIS
● Assist with addressing HMIS data errors if any
● Provide crisis intervention (Triage) and support including meals, hygiene, clothing crisis
housing.
● Conduct pre-screening eligibility interviews and internal referrals as needed.
● Maintain communication and work with the building security team.
● Assist in preparing reports in accordance with funding requirements.
● Attend all mandatory program and division meetings and trainings, as assigned by his/her
supervisor and division director.
● Conduct Problem Solving assessments and process Problem Solving requests for eligible clients.
● Assist with program outreach efforts to clients and the community.
● Assist with preparation for meetings and trainings and other group sessions as assigned by the
Program Manager, Associate Director or Division Director
● Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS Core Values.
● Represent the Agency in a professional manner at meetings and community events.
● Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other
funding requirements for audit purposes.
● Must know, understand and be able to articulate the mission, vision, and core values of HOPICS.
● Ability to understand and carry our oral and written direction.
● Regular attendance required.
● Some evenings and weekends required
● Meeting attendance required past assigned work schedule
● Other duties as needed.
Secondary Functions
● Perform any other appropriate responsibilities as assigned by the Program Manager and the Senior
Manager.
● Overtime, holiday, or weekend work may be required.
● Assist Clients in accessing three main Navigation Center services: Hygiene, laundry, and storage
● Assign and monitor shower, washer and dryer usage
● Pull storage bins, assist client in filling storage bins, audit the contents of storage bins, monitor
and remove any perishable, toxic or dangerous items from storage, assist clients in accessing
their storage
● Assist with maintenance and cleanliness of the hygiene, laundry and storage service areas
Minimum Qualifications - Knowledge, Skills and Abilities Required
More than one year of case management…