Sperton Global AS , a global recruitment and consulting firm with offices across Europe, Asia, and the Americas, is partnering with our client, a global leader in power technology and electrical infrastructure, to hire an Account Director – Data Center / Hyperscaler supporting strategic customer relationships in the San Francisco, California area .
Role Overview
The Account Director will manage one or more strategic data center and hyperscale accounts, owning the overall customer relationship while driving growth in orders, share of customer spend, and customer satisfaction.
This is a senior strategic sales and account leadership role requiring the ability to coordinate across multiple business units, align internal teams and senior stakeholders, and maintain strong customer engagement from executive leadership through operational teams.
The successful candidate will develop and execute strategic account plans, lead complex commercial negotiations, identify growth opportunities, and act as a central point for resolving customer issues. The role requires a strong understanding of customer business drivers, market dynamics, and energy technologies, with particular value placed on experience working with data center and hyperscale customers .
The position is onsite , based in the San Francisco area , with approximately 30–40% travel required .
Responsibilities
Own and manage the overall relationship with assigned strategic data center and hyperscale customers.
Develop relationships across all levels of the customer organization, including establishing and maintaining strong C-level relationships.
Build a deep understanding of customer business drivers, industry trends, economic developments, organizational dynamics, purchasing behavior, and competitive pressures.
Develop and execute comprehensive account and coverage plans aligned with customer priorities and business growth objectives.
Define and execute executive relationship strategies, prioritize opportunities, establish targets for key solution areas, and identify the appropriate commercial and technical resources required.
Drive revenue and order growth across assigned strategic accounts while expanding the client's share of customer spend.
Lead, facilitate, and conduct complex commercial negotiations for major strategic opportunities.
Coordinate cross-business-unit solutions to deliver an integrated and consistent customer experience.
Serve as a focal point for problem resolution, customer concerns, and complaint management, coordinating appropriate internal resources to achieve timely resolution.
Develop and maintain detailed knowledge of the client's current and emerging technologies, solution capabilities, strategy, and future direction.
Coordinate virtual account teams consisting of business units, front-line sales, sales operations, technical specialists, and other internal stakeholders.
Assume a leadership role in team selling, ensuring resources are aligned, prepared, and focused on the strategic account plan.
Identify specialist and local sales resources and ensure they understand the account strategy, priorities, and current customer activities.
Manage resources to support successful execution of strategic and operational account plans.
Mentor less experienced account managers and inside sales professionals where appropriate.
Lead the formation of capture teams and support strategic opportunity development and sales planning.
Direct complex customer solution projects and maintain effective project communication and steering committee participation.
Develop customer and stakeholder maps to identify key decision-makers, influencers, sponsors, and other critical relationships.
Monitor key customer activities, requirements, concerns, and opportunities across the organization.
Deliver high-impact, complex, strategic, and high-value solutions that create value for both the customer and the business.
Provide regular account reports, briefings, forecasts, and business…