About the Role:
Grade Level (for internal use):
07 The Role: Associate, Client Support (Non-Financial Corporates)
The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.
What’s in it for you :
Build a career with a global company
Assist market leaders and decision-makers across the Financial Services industry
Grow and improve your skills by supporting enterprise level products and new technologies
Expand your knowledge base by developing expertise on multiple industries
Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
Based on planned growth & initiatives, you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.
Training: Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media & Telecommunication (TMT), and Metals & Mining. They will also be trained on the generalist queries that are industry agnostic.
Responsibilities :
As a member of our team, you are expected to make an impact right from the beginning.
Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
Conduct product demos or webcasts for clients
Build out our Knowledge Base for internal stakeholders and clients
What We’re Looking For:
Basic Qualifications:
Excellent Communication skills
Willing to learn multiple industries
Open to working in different shifts. You may be required to work the night and evening shifts and participate in a weekend rotation lasting for 1-2 months.
Preferred Qualifications:
A Bachelors degree in Finance, Accounting, Economics, and/or related field.
Strong leadership and teamwork skills
Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
An ability to resolve problems, manage time, and organize well are essential required skills
Strong financial knowledge or knowledge of the global economy
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact…