About the Role:
Grade Level (for internal use):
09 About the Role
Transaction Management is a dynamic and highly collaborative team responsible for enabling and managing sales fulfillment processes in an active sales environment. Transaction Management Representatives demonstrate deep proficiency in data and systems management and a high level of responsiveness to support robust sales operations practices.
The team develops a strong understanding of ratings products and their application across global capital markets, strengthening the organization's relationship with existing accounts by delivering quality, efficient, and standardized customer service — both pre- and post-sale — while playing a critical role in ensuring audit and regulatory compliance.
What You'll Do
Support sales implementation processes, including order execution, accurate billing, and system entry to ensure maximum revenue realization.
Collaborate with Business Developers, Relationship Managers, Product Managers, and other Transaction Managers to own the sales pipeline and handle transactional customer queries with accuracy and responsiveness.
Act as a bridge between Sales and other internal functions — including data, IT, finance, and product teams — maintaining alignment across cross-functional and global groups.
Maintain knowledge of pricing strategies and approval guidelines to serve as a reliable contact point for external client queries and inter-team support.
Ensure adherence to relevant regulations and company policies while managing high-volume workflows independently with a strong eye for detail.
What We're Looking For
Required Skills and Experience
Demonstrated ability to manage high-volume, rapidly changing workstreams with a high degree of accuracy and a technology-oriented, detail-focused approach.
Strong attention to detail and a persistent, results-oriented approach, with the ability to deliver accurate work within tight timelines.
Strong oral and written communication skills, with the ability to engage effectively with clients and internal stakeholders at all levels.
Advanced proficiency in Microsoft Excel, including formulas, macros, and pivot tables.
English: Required — Fluent (able to conduct meetings, collaborate effectively, and communicate clearly in writing and verbally).
Preferred or Helpful Experience
Experience using Salesforce.com or a similar CRM platform.
Understanding of primary ratings products and services, with a foundational knowledge of capital markets.
Additional Information
An S&P Global employee at this level would typically have 1 to 2 years of relevant experience in operations, client service, or a related field.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
Employees are required to work from the office a minimum of two days per week.
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About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit www.spglobal.com/ratings
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