About the Role:
Grade Level (for internal use):
10 Customer Success Manager
The Team:
You will be part of the S&P Global Energy Customer Success team. Our team provides customer support and trainings in the North American region for Upstream Exploration & Production products and datasets. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.
Responsibilities and Impact:
The customer success manager plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the customer success manager acts as a customer advocate and works with product management and commercial teams to address customer needs. The role requires regular client-facing meetings and on-site trainings.
What’s in it for you:
Responsibilities:
You will interact with clients via phone, email, and live meetings to provide support and trainings on our E&P databases
You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.
You will create and deliver complex workflows in a straightforward and clear manner.
You will develop an understanding of the users and be their ‘voice’ within the business by conveying customer feedback to the relevant stakeholders.
You will continually improve product knowledge to ensure the best support can be offered to all clients.
You will participate in regional event planning, represent S&P Global in regional events.
What We’re Looking For
Required Qualifications
An S&P Global employee at this level would typically have 3-5 + years of relevant experience in the E&P industry, Geoscience, Petroleum Engineering, or Land.
Land experience preferred.
Previous experience working with data and applications in the exploration and production industry. Previous experience working with S&P Global Upstream products is a bonus.
Excellent communication skills and ability to engage and network with business contacts.
Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problems to S&P colleagues to find solutions/responses.
Ability to work as an integral part of a diverse and geographically dispersed team.
Willingness to travel for client visits and attend conferences.
Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
Highly articulate with a very good command of English is essential.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $85,000.00 to $95,000.00 Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employ ees, please click here .
About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE:…