About the Role:
Grade Level (for internal use):
11 Scrum Master
About the Role: Scrum Master/Team Coach
Grade Level (for internal use): 11
The Team: Value Management Office
The Value Management Office, part of the Acceleration & Operations corporate function, brings together Release Train Engineers and Scrum Masters with a shared purpose: turning strategic priorities into meaningful customer and business value. Through servant leadership, influence, and partnership, we empower Technology teams to deliver products, platforms, and services that meet customer needs and advance business goals. As “voices of value,” we champion Agile best practices, consistent ways of working, and AI tool adoption to help teams strengthen how they work and deliver outcomes that matter.
Job Responsibilities
In this position, you will be a member of the Value Management Office and work in close partnership with the Information Security organization to transition teams to Agile practices and enhance their overall business agility. Specifically, the individual in this role will be a Scrum Master/Team Coach for multiple Agile teams, performing the following, but not limited to:
Acting as a servant leader and coach to Agile teams, fostering self-organization, high-performing team dynamics, continuous flow, and relentless improvement. Facilitating team events and processes, supporting teams and Agile Release Trains (ARTs) in delivering value
Educating Agile teams to maximize efficiencies and performance from Lean-Agile principles and practices to consistently improve Flow
Managing risks, mitigate impediments, and negotiate dependencies within and across Agile teams
Working with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.
What are we Looking For?
Basic Required Qualifications:
Basic knowledge of the software development life cycle (SDLC) and/or Technology Infrastructure; understand other engineering processes and methodologies and leverage other techniques to provide value to a team/enterprise.
Demonstrated experience in facilitating and optimizing Kanban/Scrum.
Ability to eliminate obstacles and blockers to help teams deliver value for our customers, and to identify, mitigate, and escalate risks.
Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring.
Emotional intelligence, level-headed diplomat, skilled listener, and clear communicator, with strong empathy traits, able to remain objective and constructive in all situations.
Ability to facilitate constructive debate and resolve disagreements and conflicts constructively.
Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment.
A ‘Team First’ mindset and an ability to build and sustain trust at all levels across the organization.
Excellent communication, collaboration, and interpersonal skills.
Additional Preferred Qualifications:
Bachelor’s degree preferred in Business, Technology, or Operations. Certified SAFe Scrum Master, CSM, A-CSM , or equivalents.
Total 4+ years of experience with a strong track record (2+ years) of Scrum Master experience for internal Products in high-growth environments, with experience in the SAFe framework highly preferred.
Domain knowledge is a plus, including Information/Cyber Security; Agile and engineering processes and methods (Infrastructure, Operations, Software Engineering); and AI tools such as ASTRA/Cowork to apply Agile skills and increase productivity across multiple teams and the enterprise. Experience with ADO, JIRA, or similar tools is helpful.
Flexible evening shift | Work Model: Hybrid (2 days onsite)
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that…