JOB SUMMARY
The Shift Supervisor is responsible for supporting the Management Team in the management of the entire operation. He or she has responsibility for day-to-day store operations on their assigned shifts. This includes but is not limited to; ensuring delivery of superior customer service, coaching/supervising employees, cash/cash equivalent, inventory and shortage controls, maintaining a safe environment for employees, customers and vendors, maintaining store and lot appearance, food operations, and adheres to and enforces all company programs, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Directs and coordinates staff in providing customer service activities as required by The Spinx Company, Inc. Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service.
Responsible for maximizing sales and profits within the store. Controls store expenses, monitors and corrects shrinkage problems as outlined in the Inventory Management Plan (IMP) and operates within established budgets.
Coaches Associates within the store to ensure compliance with Merchandising, Pricing, Food Service, Store Appearance and Administrative requirements established by The Spinx Company, Inc.
Assists with the planning and preparing of work schedules in accordance with Labor Scheduler, and assigns employees to specific duties.
Ensures that C- Store and Food Operation is in compliance with all appropriate, local state and federal regulations including, but not limited to hours of work, wages, age restrictions, fair employment laws, OSHA, DHEC, etc.
Conducts customer service, alcohol, safety and environmental training programs.
Assists with coordinating training for employees. Evaluates performance, implements disciplinary procedures as required and properly documents actions.
Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, etc.
Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.
Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)
Living our Core Values is an essential part of each and every job
Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
Passionate – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.
SUPERVISORY RESPONSIBILITIES: Responsible for…