JOB SUMMARY
The SSP Food and Beverage is responsible for supporting the Food and Beverage Manager in the management of the fresh food and beverage operation within the store, while providing superior customer service and maintaining brand standards. This role is a dedicated resource within the store management team, responsible for executing Company programs and achieving financial results. The Assistant Food and Beverage Manager is required to adhere to and enforce all Company policies and regulatory agency guidelines.
ESSENTIAL DUTIES:
Assists the Food and Beverage Manager in directing and coordinating staff in providing customer service activities as required by The Spinx Company, Inc. Reviews and acts upon customer requests, complaints, and inquiries to ensure quality customer service.
Has a shared responsibility for maximizing sales and profits within the Food and Beverage department. Controls store expenses, monitors and corrects shrinkage problems as outlined within the Inventory Management Plan (IMP) and operates within established budgets.
Assists in coaching team members within the store to ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company, Inc.
Plans and prepares work schedules in accordance with Labor Scheduler and assigns employees to specific duties.
Ensures that the Food and Beverage operation is in compliance with all appropriate, local state and federal regulations including, but not limited to wage and hour laws, age restrictions, equal employment opportunity, fair labor standards, OSHA, DHEC, and regulatory guidelines.
Conducts customer service, food preparation, safety, and other Company training programs.
Assists Food and Beverage manager by attending Food Service meetings/classes, coordinating food service training for employees, evaluating performance, implementing disciplinary procedures as required, and properly documenting actions.
Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, and merchandising.
Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.
Ensures that DHEC Food Safety expectations are met, achieving a minimum food safety audit score of 97% or better on all DHEC inspections.
Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)
Living our Core Values is an essential part of each and every job
Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
Passionate – We show pride, enthusiasm, and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
Community Centric - We are committed to giving back to the communities we serve, and children are at the center of…