Role: Office Facilitator
Location: Groningen – On-site, Permanent
Closing date : 13th November 2026
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About SNAIL
At Springer Nature AI Labs (SNAIL), we’re shaping the future of scientific publishing
through responsible, human-centred AI. Our team is at the forefront of integrating
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for researchers and academics worldwide. We value a collaborative work
environment where ideas flourish, and innovation is encouraged. With our curiosity-
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integrity and in close collaboration across functions. Our commitment to long-term
growth ensures that our people are nurtured and developed to reach their full
potential.
About the Role
The Office Facilitator is the central point of contact for employees, visitors, suppliers and workplace service providers within our Groningen office. This is a highly visible and people-focused role, responsible for creating a welcoming, organised and engaging workplace environment while ensuring the smooth day-to-day running of the office.
The role combines office coordination, facilities management, employee support and community engagement. Success in this position comes from building strong relationships across the office, providing excellent service to colleagues and visitors, and proactively identifying opportunities to enhance the workplace experience.
This is an on-site role based in Groningen. This location supports effective collaboration with the team and aligns with business needs.
Role Responsibilities
Act as the first point of contact for employees, visitors and external partners, delivering a welcoming and professional experience while building strong relationships across the office.
Communicate effectively with colleagues, suppliers and stakeholders, ensuring workplace information, updates and requests are handled clearly and efficiently.
Coordinate day-to-day office operations, maintaining high standards of operational excellence across facilities, workplace services and employee support activities.
Take a customer-focused approach to identifying and resolving workplace issues, ensuring employees receive timely and effective support.
Coordinate office events, meetings and employee engagement initiatives, applying project management principles to ensure activities are delivered successfully and on schedule.
Monitor workplace processes and services, supporting quality management through regular reviews and continuous improvement initiatives.
Support governance, risk and compliance management activities by helping to maintain a safe, secure and compliant working environment and ensuring workplace procedures are followed.
Proactively identify opportunities to improve the employee experience,…