Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Meet our Professional Services Team!
Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.
What You'll Do
Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation. This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration. Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
What Are Your Responsibilities
Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
Provide social insights and recommendations to support clients’ business practices
Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
Responsible for identification and inventory of customer process pain points and gaps in best practices
Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
Ensure that all client users are trained and educated properly and in a timely fashion
Establish a relationship built on trust with every client champion
Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
Assist the Sales Team in supporting new business growth
Identify, design and develop practice assets, blogs, and participate and present in industry events
Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
Apply Sprinklr methodology, company procedures, and leading practices in all areas of work
Who You Are & What Makes You Qualified
Experience in enterprise software, digital, or social account management or implementation
Fluency in German and English essential
Experience designing and implementing technology-enabled business solutions for clients
Prior consulting experience or experience in larger enterprise environments
Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
Ability to motivate and focus resources with or without a direct reporting relationship
Demonstrate experience and a passion for the social media technology universe
Enthusiastic, professional, with a focus on customer…