The Workplace Solutions Manager serves as the operations and hospitality leader at a premier workplace in downtown Houston. This role is responsible for creating a world-class workplace experience through the seamless delivery of hospitality, office services operations, employee experience, conference and event services, and facilities support. The ideal candidate combines a hospitality-first mindset with office services excellence and has strong team leadership abilities.
JOB SUMMARY
Workplace Experience
Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
Develop workplace programs, events, activations, and engagement opportunities
Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
Establish service standards that create memorable employee and visitor experiences
Front-of-House Operations
Lead reception, conference services, hospitality, and visitor management functions
Drive a hospitality-first culture focused on personalized and proactive service, and creating memorable experiences
Oversee executive visits, VIP hosting, workplace events, and catering coordination
Establish and maintain service standards across every customer-facing touchpoint
Back-of-House Operations
Lead mailroom, print, shipping and receiving, inventory, and office services operations
Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
Establish service standards and drive operational excellence across all office services functions
Maintain operational readiness of office equipment, supplies, and workplace service resources
Support preventative maintenance planning, workplace readiness initiatives, space utilization reviews, and occupancy management programs
Coordinate workplace moves, reconfigurations, and occupancy-related initiatives
Monitor service levels, operational performance, and workflow efficiency
Manage the team by recruiting, developing, and coaching workplace service professionals, and build a high-performance culture focused on accountability, collaboration, and service excellence
Manage vendor relationships, contracts, and service delivery expectations
Drive Business Results
Establish key performance indicators (KPIs) and service-level agreements (SLAs)
Analyze workplace data, customer feedback, and service metrics to identify opportunities to drive continual improvement
Present business reviews, workplace insights, and performance reports to client leadership
Identify cost savings and efficiency opportunities while maintaining service excellence
Manage workplace services budgets and submit department reporting
REQUIRED QUALIFICATIONS
Bachelor's degree (or equivalent experience) in Business, Hospitality Management, Facilities Management, Operations Management, or related field
7+ years of progressive experience in workplace services, hospitality operations, facilities coordination, corporate services, or office operations
3+ years of leadership experience managing multidisciplinary teams
Demonstrated success leading both front-of-house hospitality and back-of-house office services teams
Experience partnering closely with facilities management, building operations, engineering, security, and technology teams
Strong project management, organizational, and problem-solving skills
Exceptional communication and relationship-building abilities
Advanced proficiency in Microsoft Office applications
PREFERRED QUALIFICATIONS
Hospitality leadership experience in luxury hotels, conference centers, executive services, corporate hospitality, or premium client environments
Experience in outsourcing services
Experience supporting legal, financial services, professional services, or Fortune 500 clients/companies
Experience managing integrated workplace services, facilities coordination, mailroom operations, print services, and workplace support functions
Experience with…