Position Purpose:
The primary function of a Sales Specialist is to enhance the customer’s transactional experience. This position requires a deep knowledge of our product offering, technical support for customers and outside sales professionals, market pricing and ERP system logic, and a requirement to be a cooperative partner with Operations and Dispatch, enhancing communication between customers and operations while assisting with the management of expectations.
Key Responsibilities:
Enhancing relationships with customers
Subject matter expert and resource for the sales cycle
Monitor market trends, competitor and project activities, and customer feedback. Gather insights to identify opportunities, refine sales strategies, and provide input for product enhancements
Expert in using and training sales related technology and programs, ERP, Website, Maxrecall, DQ, Portal, Job Tracking system, pricing files, and excel
Possess high level of product and application knowledge enabling the ability to assist, review, and recommend the appropriate products to General Contractors and customers in their specific application
Collaborate with Inside Sales staff, Outside Sales Reps and Sales Managers to determine and understand sales approaches and participate in the planning and strategy of securing customers and projects.
Some outside of office requirement, occasional joint customer sales calls/meetings with outside sales reps, sales managers, or branch managers. For assigned customers or house accounts, this role may require an in-person connection with these opportunities.
Cold call prospective opportunities: General Contractors, Drywall Contractors, owners, and developers.
Showcase product performance using persuasive techniques to influence buying decisions
Maintain customer accounts by fostering long-term relationships to increase customer loyalty and drive repeat business
Participate in training sessions and workshops for sales teams or customers to enhance understanding of products and services
Responsible for achieving sales targets. Develop and implement sales plans, monitor progress, and take proactive measures to meet or exceed revenue goals.
Formulate, implement, and collaborate with the sales team, operations and management on improvements to operating practices and customer service enhancements.
Direct Manager/Direct Reports:
Reports to the Sales Manager and/or Branch/Area Manager
Travel Requirements:
N/A
Physical Requirements:
Must be able to remain in stationary position 50%. Frequently, will move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Constantly working in office environment
Working Conditions:
Work is primarily performed in a professional office environment.
Requires extended periods of sitting, computer use, and telephone communication.
Frequent use of standard office equipment, including computers, printers, copiers, and other business technology.
Regular interaction with employees, customers, vendors, and other business contacts.
May require occasional lifting of office supplies or materials up to 15 pounds.
Ability to maintain focus and productivity while managing multiple priorities and deadlines.
Minimum Qualifications:
Ability to self-manage, show initiative and be proactive
Communicate professionally, both verbally and in writing to coworkers and customers
Preferred Qualifications:
N/A
Minimum Education:
High School diploma or GED
Preferred Education:
Bachelor's Degree
Minimum Years of Work Experience:
3 years sales experience within the industry preferred
Certifications:
N/A
Competencies:
Strategic Thinking: Ability to develop and execute strategies that align with corporate goals, drive growth, and address market trends and customer needs.
Analytical Capability: Possess strong analytical skills to evaluate sales metrics,…