Position Title: Guest Experience Associate
Reports to: Guest Experience Manager and Assistant Guest Experience Manager.
Pay · $19 per hourSchedule · 15–19 hours per week. Shifts are scheduled between 6:30 a.m. and 4:30 p.m. daily.
Help visitors from around the world make the most of their time at the Pearl Harbor Historic Sites. As a Guest Services Associate, you’ll welcome guests with aloha, assist with ticketing and admissions, answer questions, and help visitors find their way.
The Pearl Harbor Historic Sites include Pearl Harbor National Memorial, Battleship Missouri Memorial, Pacific Fleet Submarine Museum, and Pearl Harbor Aviation Museum.
What we’re looking for
A friendly, outgoing team member who enjoys helping guests and communicates clearly with coworkers
Reliability, punctuality, and a willingness to pitch in
The ability to adapt as routines, priorities, and working conditions change
Basic computer skills, including email, web browsing, and word processing
The ability to stand for extended periods and work primarily outdoors
Employment requirement
Some work locations are on an active military base. Employment is contingent on successfully completing a background check.
How to apply
Submit your résumé and weekly availability. Please include your work history, prior employer contact information, and the days and hours you’re available to work.
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Responsibilities
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Day-to-day functions of admissions and membership windows.
Drive ticket packages and membership growth through daily goals.
Maintain compliance with cash-handling procedures.
Perform their duties to the best of their abilities and promote an overall best guest experience.
Perform other tasks deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Requirements
Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
Driven by cultural attractions and the environment they support.
People-person that is guest service-oriented.
Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
An individual who brings excitement and opportunity to engage with the team and guests.
Cashier and cash handling experience is a plus.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
IDEA + Belonging
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
Focuses on removing barriers and empowering growth and opportunity for team members at all levels
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back
Previous Experience
None Required
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel,…