Job Purpose
The HR Manager – Egypt Office will be responsible for managing the Egypt-based team while overseeing and executing HR-related client transactions received from the Saudi Arabia office.
The role requires strong operational leadership, knowledge of Saudi HR practices and employment regulations, disciplined execution of company procedures, and accurate reporting to the Audit Team.
The successful candidate will act as a key operational link between the Saudi office, clients, Egypt team, and Audit Team, ensuring that all assigned transactions are completed accurately, professionally, and within agreed timelines.
Key Responsibilities
1. Egypt Office & Staff Management
* Manage and supervise employees working from the Egypt office.
* Allocate tasks and workloads according to priorities and client requirements.
* Monitor employee attendance, productivity, performance, and quality of work.
* Conduct regular team meetings and individual performance reviews.
* Ensure employees comply with company policies, procedures, confidentiality requirements, and service standards.
* Identify training and development requirements for the team.
* Support recruitment, onboarding, performance management, and employee relations within the Egypt office.
* Escalate performance, disciplinary, or operational concerns to senior management when required.
* Maintain adequate staffing and resource allocation according to client workload.
2. Saudi Client Transaction Management
* Receive HR transactions and service requests from the Saudi office and ensure proper execution according to approved company procedures.
* Review requests for completeness and accuracy before assigning or processing them.
* Distribute client transactions among the appropriate team members and monitor completion.
* Ensure all transactions are completed within the agreed SLA and deadlines.
* Follow up on pending transactions and proactively resolve delays or operational issues.
* Maintain accurate records and supporting documentation for every client transaction.
* Coordinate with the Saudi team regarding missing information, approvals, exceptions, or client requirements.
* Ensure no transaction is closed without the required documentation and internal verification.
3. Saudi HR Market & Regulatory Knowledge
The candidate must have practical knowledge of the Saudi HR environment and understand the requirements commonly associated with managing Saudi employees and clients.
Knowledge should preferably include:
* Saudi Labor Law and general HR compliance requirements.
* Employment contracts and employee documentation.
* Employee onboarding and offboarding procedures.
* Payroll-related HR processes.
* Leave, attendance, overtime, and employee benefits.
* End-of-service benefits and employee settlements.
* Saudization/Nitaqat requirements and general workforce compliance.
* Familiarity with major Saudi government HR platforms and processes, where relevant to the assigned responsibilities.
* Understanding of HR outsourcing and shared-services operations in the Saudi market.
The HR Manager is expected to stay informed of relevant changes in Saudi HR regulations and operational requirements and communicate important changes internally.
4. Audit, Quality Control & Weekly Reporting
* Prepare and submit a structured weekly report to the Audit Team.
* Report the number and status of transactions received, completed, pending, delayed, and rejected.
* Highlight errors, compliance issues, SLA breaches, and operational risks.
* Provide reasons and corrective actions for delayed or incomplete transactions.
* Report team productivity and individual performance where required.
* Ensure all transactions are properly documented and auditable.
* Cooperate fully with internal audits and provide supporting records when requested.
* Implement corrective actions resulting from audit findings.
* Monitor recurring errors and establish preventive measures.
5. Client Service & Operational Performance
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