SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Associate Director, Investor Services
Locations : Singapore | Hybrid
Get To Know Us:
SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts
With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products
· Tax services for hedge funds, fund of funds and private equity funds
· Derivatives processing, valuations agent, syndicated bank loans processing
· Regulatory and analytics services
· Managed services IT/data center and business process outsourcing
· All available on a stand-alone basis to institutional clients
Why You Will Love It Here!
Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Education: Paid further education opportunities for employees who are eligible
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
Perform day-to-day supervision of multiple teams, including involvement in their performance appraisals and ongoing development.
Provide periodic reports & feedback on investor relation topics, client issues and department initiatives.
Act as point of escalation contact for clients and other internal service groups.
Ability to handle and resolve escalated items
Coordinate new client business meetings, clear communication of launch or conversion requirements.
Ability to analyze, establish and review new client launch and conversion fund data in database.
Work with external auditors and accounting to complete confirmation and due diligence requests.
Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
Ensure training is coordinated and implemented for staff, identify needs and action accordingly
Assist and lead department initiatives
Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
Review/Validate investor reporting and distribute to investors
Review/approve and release wires and maintain wire instructions
Review/process investor transactions in accordance with the Fund’s offering documents.
Maintain database and dashboard to keep them accurate and current.
Review fund manager reports per or upon request. i.e. ERISA, Blue Sky,etc.
Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts.
Perform database and application testing as warranted.
Such other activities as you may be assigned by your immediate Manager, or other SS&C Managers or Directors
What You Will Bring:
Bachelor’s degree or equivalent work experience
Supervisory experience,
Knowledge of financial services/mutual funds/ hedge funds/private equity funds preferred.
Good Knowledge of Microsoft Office Products
Proven Ability to work under pressure and meet deadlines
Strong organizational and relationship building skills
Proven training skills and adaptable to various software/database applications
We encourage applications from people of all…