SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Associate Director, Managed Account Platform/Hedge Fund Accounting
Locations: New York City (hybrid) or Union, NJ (hybrid)
About the Role
The role is based within the New York coverage team for the EMEA Funds Services Department. EMEA Fund Services is the department within SS&C primarily focused on providing MBO and Administration services for Hedge Funds / Fund of Funds / Institutional Asset Managers as well as Family Wealth offices. The role would sit within the group that specializes in multi-manager, multi-fund platforms and Managed Account Platforms working within a team servicing one of EMEA’s biggest clients.
The position involves actively managing the service deliverables, including the production of a daily P&L reporting, Monthly NAV, and middle-back office services to our client by working with the client aligned service group to ensure all end to end service deliverables are met on a daily basis. The successful applicant will need to work across the internal service groups and although they will have an accounting background, they will be expected to understand the day-to-day day operational processing. They should be building partnerships with their clients and internal groups, running projects to improve areas of the business, and ensuring that the services we provide allow the client to grow their business confident in our performance.
Why Join SS&C
SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.
You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.
How You Will Make An Impact
Client Service / Delivery Management
Providing fund accounting expertise to the Managed Account Platform team and being responsible for fund accounting service deliverables
Ensuring global fund accounting projects are delivered to Managed Account Platform area
Representing the Account Manager Team for a large Managed Account Platform, one of EMEA’s biggest Fund Administration clients, operating a number of platforms with many global hedge funds across a multitude of jurisdictions
Working closely with clients to understand their needs and service requirements and formalizing account plans
Facilitating and chairing regular in person service review meetings
Responsible for managing client issues and projects through to satisfactory resolution across all functions
Ability to build effective relationships with key internal and external stakeholders at all levels
Ensure all services are provided to clients in accordance with the contracts and any service level agreements
Ownership of client delivery, including though not limited to, oversight and accountability of the day to day processing activities which include all facets of Fund Administration; Middle Back Office, Fund Accounting, and Investor Services
Assist in the completion of investor due diligence questionnaires and presentations
Assist in the completion of SS&C Fund Administration Board Reports and presenting at the quarterly Board Meetings
Support / contribute in the client aligned deliverables of the production service teams across multiple locations
Able to provide system demos / training as and when required to the clients and discuss forthcoming changes to those…