SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Client Services Analyst
Location: Hong Kong | Hybrid
Get To Know Us:
SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.
This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.
At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C, and thrive!
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Client Services Analyst provides comprehensive support for SS&C Advent to support Eze OMS/PMA clients in the Asia Pacific region, ensuring optimal use and performance of our financial software solutions.
This role involves resolving technical issues, providing functional guidance, and fostering strong client relationships.
Serve as the primary point of contact for client inquiries, issues, and requests related to Eze Software products.
Diagnose and troubleshoot technical problems, including software configuration, data integrity, and system performance issues.
Provide functional support and guidance on various features of Eze Software platforms to help clients optimize their workflows.
Escalate complex issues to senior support engineers or development teams as needed, and track their resolution.
Document client interactions, solutions, and resolutions accurately in the CRM system.
Conduct client training sessions and demonstrations of new features or functionalities.
Proactively identify opportunities to improve client satisfaction and product utilization. Collaborate with internal teams, including product development and sales, to provide client feedback and enhance product offerings.
Participate in client onboarding processes and assist with initial setup and configuration.
Stay up-to-date with product…