SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Digital Delivery Lead
Locations : London | Hybrid
Get To Know Us:
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many countries, including the U.S., Canada, the U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS uses digital services to deliver global omni-channel investor servicing, including a contact centre.
The Product & Innovation team within SS&C Global Investor & Distribution Services, create, develop, enhance and maintain digital products & services that support our global clients. The role of the Digital Delivery Manager is accountable for both the delivery of digital products to new and existing clients and the delivery of digital product enhancements that improve product functionality and service to the benefit of all clients (current and prospective).
Why You Will Love It Here!
Flexibility : Hybrid Work Model
Your Future: Professional Development Reimbursement including access to SS&C University
Work/Life Balance: Competitive holiday scheme
Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
As a Digital Delivery Manager, you will help drive a cross-functional team including product owners, business analysts, developers, and QA, using best practice methodologies, to deliver to agreed timelines, budget, quality expectations, objectives, business case and quality gate measures!
You will also manage and own the client and key stakeholder relationships, produce timely and accurate reporting (updates, RAID logs, budgetary controls, resource requirements etc) and ensure compliance with internal frameworks and governance.
Product Delivery
Own the delivery of the digital products to all required clients and align (where required) the implementations to the existing frameworks.
Create repeatable processes to improve subsequent product rollout.
Ensure the delivery framework optimally supports a continual delivery mythology.
Initiation
Identify, confirm, and engage with all stakeholders (internal, external and 3rd party) - to ratify scope and objectives.
Establish governance structures and confirm roles and responsibilities.
Confirm objectives, benefits, business cases, products, and strategic themes - agree on critical success factors.
Identify relevant scrum teams and ensure sprint delivery/outputs align.
Confirm testing strategy and agree on criteria for production acceptance.
Identify dependencies and align plans.
Identify actions, risks, assumptions, issues, and dependencies.
Review the Lessons Learnt log (from previous projects) for any relevant items to incorporate into planning.
Monitoring and Communication
Prepare and execute stakeholder communication plans.
Maintain regular, relevant, timely and accurate communications with stakeholders across all locations and time zones.
Provide reporting to various stakeholder audiences, setting and managing expectations at all stages.
Chair…