SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Description
Job Title: Director, Product and Client Support (Municipal Finance)
Getting to know us:
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Kick off your software engineering career on our Quality & Automation team. You will learn modern test engineering practices while contributing real code, automated tests, and quality improvements. We welcome candidates new to finance
We are seeking an experienced and highly motivated Director, Product Development & Client Solutions to support and enhance our DBC Finance platform. This role serves as the primary liaison between clients, business stakeholders, and product development teams, ensuring that product capabilities align with market needs, client expectations, and strategic business objectives.
The ideal candidate will bring deep expertise in finance, preferably municipal finance, combined with strong product management and client relationship skills. This individual will act as the internal champion for product innovation and client success while helping drive the future evolution of the platform. The position offers significant growth potential into a broader leadership role within the organization
Why You Will Love It Here!
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Client Support & Relationship Management
Serve as the primary point of contact for clients using DBC Finance software.
Provide daily support related to product inquiries, issue resolution, user guidance, and training.
Develop trusted relationships with clients, ensuring high levels of satisfaction and engagement.
Identify opportunities to improve client adoption and utilization of platform capabilities.
Product Strategy & Development
Gather and document business requirements from clients and internal stakeholders.
Define product enhancements and prioritize development initiatives based on business value and client needs.
Collaborate with development teams to translate business requirements into functional product solutions.
Assist with annual product release planning, testing, validation, and market readiness activities.
Develop and maintain product roadmaps aligned with strategic objectives.
Stakeholder & Cross-Functional Collaboration
Act as the bridge between executive leadership, end users, product teams, and external partners.
Collaborate closely with other SS&C business units, including Blue Prism and related teams.
Facilitate communication between technical and non-technical stakeholders to ensure alignment on priorities and deliverables.
Support strategic initiatives that enhance product capabilities and customer experience.
Market Research & Competitive Intelligence
Monitor industry trends, regulatory…