SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
SS&C Financial Services – Manager Client Services – Bristol/Hybrid
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Financial Services
A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.
Job Description
Main purpose of role:
Adhere to Service Level Agreements (SLAs) and Key performance Indicators (KPIs), meeting all Regulatory Requirements and Reporting.
Manage the day to day running of the team ensuring all aspects of client administration are completed correctly and within the required turnaround timescales, whilst ensuring people management is timely and effective through staff PDRs, documented 121s and training/development.
Assist team members with complex case work. Ensure the team have an up-to-date library of procedure guides and policies, which are regularly reviewed and updated. Create a culture of continuous improvement in the team by improving client experience and outcomes.
Ensure a transparent suite of Management Information (MI) is available, regularly updated and shared with the relevant stakeholder(s) and forum(s).
Effectively build and manage collaborative relationships across our business, including within Client Operations. Work with other department managers to ensure that adequate risk management and controls are in place across Client Operations.
Core Requirements :
Regulatory
To exercise due care and diligence, ensuring the area the role is responsible for are organised and controlled
Ensure Regulatory reporting is completed timely and accurately.
To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
To attend / complete all regulatory training.
To ensure robust controls and escalations exist in relation to incidents and breaches
To escalate issues or potential breaches to your Line Manager, to enable consideration for Client Servicing implications.
To provide input regarding the effectiveness and design of Regulatory changes, controls and MI, including contributing to the annual review of procedures
Quality:
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
To be quality driven, aiming for 100% accuracy and timeliness of delivery in the team
To effectively plan the way services are delivered so that all activity is directly related to providing…