Product Manager
Job CodePM.322.002
FLSA StatusExempt
Job FamilyProduct Management
Cost Center322
Purpose of Position
To focus on running a product (or product set) as a line of business; responsible for the entire product life cycle from inception to sunset and with all that they may entail.
Duties and Responsibilities
Essential Functions
Employs product lifecycle management which includes managing appropriate resources to meet that plan and approve detailed designs, supervises the development, and implements application user interface and web-based solutions and ensures appropriate messaging is conveyed to all functional components of the organization (e.g. Leadership, Finance, Sales, Implementation, Support).
Coordinates activities with stakeholder departments (Senior Leadership, Product Engineering, Sales, & Marketing) to ensure new offerings include the desired capabilities & launch on time and within budget.
Works with existing Product Managers to evaluate crossover of provider product offerings to the payer market.
Completes and maintains comprehensive product roadmaps based upon customer input, market analysis, and competitive intelligences.
Defines, executes, and maintains product strategy and new feature development.
Provides strategic product demonstrations and presentations to targeted customers and prospects.
Acts as one of the primary product evangelists
Develops and applies “best practice” healthcare industry knowledge to further increase product value.
Supports periodic budget forecasting and adjustment efforts for application input on new business initiatives and support strategic corporate planning.
Assists with training new product managers and analysts.
Collaborates across departments on go to market strategies and work with Marketing on implementing these strategies.
Partners with SSI’s various technology teams and take ownership of defining product requirements.
Ensures the utilization of a consistent, objective process to prioritize and select product enhancements.
Engages customers to get the voice of the customer.
Is the subject matter expert on the product line, competitive products, and how we compare in the market.
Monitors emerging trends and how they shape and inform the development process and user experience.
Embraces the SSI Playbook Framework to keep commitments, meet timelines, and delight our clients.
Acts as a positive role model in all aspects of professional performance.
Observes safety procedures and personnel policies.
Marginal Functions
Assists other departments (e.g. Implementation, Support, etc.) as needed to help train, teach product function.
Develop thought leadership in industry through speaking, writing, and interview opportunities.
Other duties as assigned.
Skills, Knowledge, and Abilities
Must have excellent critical thinking skills.
Must possess strong skills for interfacing with the business and providing/suggesting solutions.
Must have good problem solving skills.
Ability to work under pressure and to prioritize.
Must possess excellent organizational skills.
Must possess ability to handle multiple tasks effectively.
Must be a rapid learner and the ability to work independently.
Must be able to make independent judgment decisions with little or no supervision.
Must be able to interact cordially and productively with co-workers.
Must have good customer service skills with excellent verbal and written communication skills.
Must exhibit strong proficiency in the use of Microsoft Office.
Must be able to proficiently speak, read and write in English.
Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
May be required to interact with out of town clients and be at tradeshows up to 35% of the time.
Must be able to travel regularly via airplane and automobile.
Information Security and Data Protection
The SSI…