Responsible for performing all duties associated with the operations of the Security Control Room. Provides institution-wide flawless customer service, and operator/receptionist services using the master operator console, paging system, and communication system. Communicates efficiently and provides team support to co-workers to meet the departmental demands. Strives to accomplish accuracy when administrating emergency responses. Monitors multiples cameras to identify threats to the employees, patients and visitors. Responds to request for service or assistance and dispatches appropriate personnel.
Job Responsibilities:
Provide institution-wide flawless customer service by responding to inquiries and resolving issues or complaints (e.g., issuance of personnel badges and hangtags).
Act as a communication specialist during emergency situations (e.g., Fire, Severe Weather, 911 Calls).
Coordinate with Security Management in the preliminary and follow-up investigation of complaints.
Maintain daily reports & records and provide written incident reports on all activities during their given shift (e.g., offenses, disruptions).
Perform other duties as assigned to meet goals and objectives of the department and institution.
Maintain regular and predictable attendance.
Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year—specifically through the spring and fall Check‑In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.
Minimum Education and/or Training:
High School diploma/GED required.
Minimum Experience:
High school diploma/GED with 2+ years of customer service or 1 year security related experience (e.g., security program, police organization, military branch, conflict counselling).
Experience in data entry and working in emergency situations and fast pace stressful environment.
Some experience with computer systems, including Microsoft Office (Word/ Excel etc.), with some experience maintaining records, preferred.
Proven performance in earlier role.
Special Skills, Knowledge and Abilities:
Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
Demonstrates strong knowledge/skills within area on a consistent basis to solve complex problems independently
Evaluates situations quickly, foresees problems and selects effective solutions; modifies approach if appropriate. Pilots new approaches with a curious and open mind. Seeks out new improvements and opportunities.
Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
Inquires effectively to understand underlying needs/issues and provide relevant responses. Presents technical information/reports in a simple and concise manner. Engages with critical stakeholders to keep them abreast of updates and understand changes in plans if any.
Skills in planning, prioritizing, and organizing work well. Ability to deliver under tight timelines with focus on quality and efficiency.
Plans well in advance with awareness of critical milestones/objectives and own scope of delivery. Anticipates potential resource requirements or roadblocks, and identifies alternatives. Thinks through competing priorities and sets realistic targets, builds in reviews, and monitors progress to ensure quality and timeliness.
Skills in identifying potential threats, investigate incidents, (e.g., theft, damage), and determine the cause of the problem. Ability to stay calm under stress, respond quickly and effectively, when an emergency or crisis arises, managing safety of all concerned parties.
Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
Able to investigate and resolve security…