Salary: £14,720.16 per annum
Hours: 21 hours per week, 11.00am - 6.30pm Weds, Thurs and Friday.
The Role:
At St Monica Trust, we're a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. We believe that creating a welcoming, comfortable and enjoyable environment is just as important as the care and support we provide.
As a Resident Support Assistant, you'll play an important role in residents' day-to-day experience by delivering high-quality housekeeping, hospitality and catering support within our care homes.
This is not a care role. Instead, you'll focus on creating a warm, welcoming environment where residents feel valued, comfortable and at home. Whether you're preparing dining areas, serving meals, supporting housekeeping activities or simply taking time to chat with residents, you'll help make every day a little brighter.
Job purpose
The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience.
What You'll Be Doing
Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
Meet residents’ unique needs and collaborate with colleagues across the care home teams.
Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
About You
We're looking for someone who can demonstrate the following key skills and requirements:
Essential
Confident with IT and using standard office programs including word, outlook/email, system folders etc
Understanding of basic food preparation and cleaning techniques
An understanding and appreciation of older people in a care setting and the issues that may affect them
Knowledge of basic health and safety rules
Knowledge of customer service principles
Desirable
Level 1 or 2 in Food Hygiene (or equivalent)
Level 2 in Healthcare Cleaning (or equivalent)
General level of education (GCSE or equivalent)
Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
Working experience in a care setting
Knowledge of safe moving and handling techniques
Why Join St Monica Trust:
Be part of a charity that has been supporting older people for more than 100 years
Help create communities where older people flourish through connection, contribution and choice
Build meaningful relationships with residents and make a visible difference every day
Enjoy a varied role combining hospitality, housekeeping and customer service
Join a friendly and supportive team environment
Access excellent training and development opportunities
Benefit from competitive pay, enhanced weekend rates and a generous benefits package
In Return You Will Receive:
Industry leading salary
Workplace pension scheme with up to 7.5% employer contribution
23 days holiday (plus bank holidays) plus extra after 5 years
Tailored ongoing learning and development opportunities to grow your skills, confidence, and career.
Cost of living support: Free employee retail discounts platform
Stream for flexible pay
Credit union savings and loans
Subsidised meals
Subsidised pool and gym
Employee Assistance Programme and well-being support
Free flu vaccinations
Refer a Friend bonus scheme
Cycle to Work scheme
Free uniform
Free parking and much more.....
Additional Information:
Duties must…