Admissions Representative:
Are you a high-energy, goal-driven professional who thrives in a performance-based environment and enjoys helping others take the next step toward their future?
The demand for skilled healthcare professionals has never been greater—and the shortage continues to grow. At Stanbridge University, we are committed to preparing the next generation of healthcare professionals who will make a meaningful impact in their communities. As an Admissions Representative, you will play a critical role in that mission by guiding prospective students from initial inquiry through enrollment.
This is a KPI-driven role where success is measured by activity, engagement, and enrollment outcomes, with clear performance expectations aligned to individual, team, and institutional goals. It is ideal for individuals who thrive in a fast-paced, goal-oriented environment and take ownership of their work while delivering a high-quality, student-centered experience.
Essential Functions:
Student Engagement & Admissions Guidance:
This role owns the full lifecycle of prospective student engagement, from initial inquiry through enrollment.
Respond to phone, web, and in-person inquiries in a timely and professional manner
Build rapport with prospective students and identify their educational and career goals
Schedule and conduct admissions interviews, providing clear, accurate, and complete information about programs and the admissions process
Guide prospective students through the decision-making and enrollment process
Present program content, length, academic requirements, and career outcomes in alignment with university standards
Evaluation & Process Management:
Evaluate applicants’ educational background and career objectives to determine appropriate program fit
Administer and communicate admissions assessment results, including coordinating retake opportunities as needed
Ensure all admissions activities comply with institutional policies and accrediting, state, and federal regulations
Provide approved student outcomes and institutional data to prospective students
Operations & Collaboration:
Accurately track and manage all activity within CRM systems, including leads, calls, appointments, interviews, and enrollments
Coordinate with Financial Aid, Student Services, and Academic departments to support the admissions and onboarding process
Utilize all available tools and systems, including databases, phone systems, and internal platforms
Provide feedback to the Director of Admissions regarding trends, challenges, and process improvements
Attend departmental meetings, graduation ceremonies, and university events as required
Professional Standards & Service:
Foster a professional and respectful environment aligned with the university’s mission and values
Deliver outstanding customer service to all prospective students and university stakeholders
Maintain performance standards as measured by activity, outcomes, and quality of interactions
Continue progress toward individual, departmental, and institutional goals
Perform other duties as assigned
Performance Expectations:
Consistently meet or exceed defined KPIs, including outreach activity, scheduled interviews, follow-ups, and enrollments
Manage a structured pipeline of prospective students from inquiry through enrollment
Maintain accurate, timely, and compliant documentation of all admissions activity
Deliver a high-quality, student-centered admissions experience aligned with university standards
Demonstrate accountability for individual performance and contribution to team and campus enrollment goals
Who Thrives in This Role:
Professionals who can manage high volumes of outreach and follow-up while maintaining quality and compliance
Strong communicators who can quickly build trust and guide meaningful conversations
Organized professionals who can manage multiple leads and priorities simultaneously
Goal-oriented individuals who take accountability for outcomes
Professionals motivated by…