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Day - 08 Hour (United States of America)
This is a Stanford Medicine Partners job.
A Brief Overview
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
The PSR I is an entry-level position with limited or no prior experience; under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team. For situations where the PSR is designated as a "trainee," the incumbent will work under close supervision, requiring mentor sign-off on certain activities.
Locations
Stanford Medicine Partners
What you will do C-I-CARE
Executes world class practices of service and patient care in support of C-I-CARE standards.
Uses C-I-CARE templates and the following components for all communication with patients and staff:
CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
INTRODUCE yourself and your role
COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
ASK permission before entering a room, examining a patient or undertaking an activity
RESPOND to patient’s questions or requests promptly; anticipate patient needs
EXIT courteously with an explanation of what will come next
Job Scope
Performs routine support work and in a learning capacity, assists in but not limited to the following:
Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
Registers new patients, schedule appointments and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information if necessary.
Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo ID, insurance card, and/or waiver.
Obtains applicable consent from patient.
Resolves any system red flags as they are encountered.
Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.
Facilities communication between the patients and the physicians or clinic.
Delivers basic knowledge regarding clinic-specific processes.
Accurately documents and routes calls to the appropriate department(s).
Manages flow of information received from various sources to appropriate staff member. May handle and deliver requests for approvals requiring signatures or input, lab reports, correspondence, dictations, and medical records.
Communicates with clinical staff/providers through telephone encounters.
Resolves registration discrepancies via assigned work queues.
Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary in accordance with performance standards.
Delivers consistent high-level of customer service by using CI-Care principles.
Meets all regulatory and compliance standards.
Knowledge
Learns to apply general knowledge through work assignments.
Level of Supervision
Works under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team.
For situations where the PSR is designated as a “trainee,” the incumbent will work under close supervision, requiring mentor sign-off on certain activities.
All other duties as assigned including department-specific functions and responsibilities:
Performs other duties as assigned and…