Who we are looking for
SSM Client Onboarding & Maintenance (COBM) is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.
The Client Onboarding & Maintenance team leads and manages the institutional client onboarding process and acts as a single point of contact and liaison throughout the entire onboarding cycle – from initial client lead to deal structuring, negotiation, legal documentation, stakeholder approval, account opening, and ongoing client servicing and interaction.
The Regulatory Onboarding team works closely with the Client Onboarding and Maintenance teams to ensure that regulatory requirements are met across for all SSM products and act as a business resource to channel and address client inquiries relating to new regulatory requirements.
State Street Markets group is looking for a manager in the team. The SSM Client Onboarding & Maintenance, Officer is responsible for managing the onboarding process for clients in Sydney.
Why this role is important to us
The team you will be joining is a part of State Street Markets. When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.
Join us if making your mark in the capital markets industry from day one is a challenge you are up for.
What you will be responsible for
As SS Markets Client Onboarding & Maintenance Manager, you will
Management Responsibilities:
Own the overall Client Onboarding experience in Sydney
Act as escalation point for Client Onboarding & Maintenance (COBM) function
Proactive identification of client needs and potential issues. Manages client expectations
Maintain strong working relationships with internal counterparts
Monitor external and internal client satisfaction
Drive issue resolution by handling issues directly where possible and involving functional experts when needed
Review metrics with key internal stakeholders to drive process improvements and efficiency gains
Ensure that global SSM procedures are followed
Participate in the enhancement and maintenance of internal systems for workflow management and data storage
Participate in the establishment and maintenance of controls
Ensure the accuracy of client static data
Functional Responsibilities:
Perform activities associated with client onboarding or modification events
Visit key clients to enhance working relationships and gain better understanding of client needs
Develop a clear understanding of how client profiles and requirements intersect with transaction systems and internal processes
Participate in the implementation of solutions to meet client requirements
Gather requisite data and documents from internal or external sources as appropriate; review and analyze data and documents to ensure accuracy; route requisite data and documents to appropriate stakeholders
Address ongoing client servicing and interaction needs
Track and monitor potential onboarding issues and delays
Ensure accuracy of accounts set up in transaction systems and client static data
Maintain strong working relationships and liaise with internal and external counterparts including Clients, Front Office, Legal, Compliance, Middle Office, Operations, Technology, Project Management teams
Perform all tasks to ensure compliance with regulatory requirements
Tracking monitoring and resolving potential sources of onboarding issues and delays
Ability to multi-task
Education & Preferred Qualifications
Bachelor’s degree in business, finance, or related field
5+ years prior finance industry experience
Additional requirements
Strong customer service…