The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.
Role specifics:-
Oversees the activities of staff by working closely with direct reports.
Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures.
Manages and facilitates timely resolution of issues.
Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary.
Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed
Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed
Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams.
During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff.
Participates in the hiring, salary, promotional and termination recommendation process
Metrics:
Achieve productivity targets. Reduce loss associated with operational error
Timeliness and accuracy of all assigned deliverables for preparation and/or review
Adherence to best practices, SOPs, client specific procedures, and SLAs
Monitor resolution quality
Participate in process improvement efforts
Comply with State Street risk program and timely completion of related training for self and team
Adhere to State Street policies, guidelines and relevant laws and regulatory requirements.
Client satisfaction and service delivery.
What we value:
These skills will help you succeed in this role:
Competencies:
Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement .
Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
Performance Focus: Provide excellent service to clients through a results-oriented mindset
Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk
Mandatory Skill Sets:
Good understanding of financial services and investment products
Excellent Communication Skills
Problem Solving & Analytical Skills
Ability to work on MS Office (Excel, Word and PPT)
Additional Skill Sets:
Good understanding of financial services and investment products.
Strong attention to detail and a focus on service.
Strong written and verbal communication skills.
Ability to prioritize…