Job Description:
Summary:
The Mets Technology group supports and secures our organization, venues, and technology services as we reimagine the future of baseball. Led by the SVP, Technology, the group comprises two collaborative pillars: Technology Solutions and Technology Infrastructure, where this role sits.
Our teams are technically proficient, articulate, solution-driven, client-focused, and proactive. We value collaboration, curiosity, continuous learning, and professional development, with opportunities to shape our on-premises, cloud, and hybrid environments.
Based at Citi Field in Flushing, NY, this position supports users and technical platforms across Mets venues and offices in the United States, Dominican Republic, and other global locations as needed.
We seek an accomplished leader to manage end-to-end service delivery, from solution design through operations, and set the team’s strategic and architectural direction. This role develops team members, supports effective delivery, and fosters engagement and career growth.
Strong customer service, enterprise experience, leadership, and IT professionalism are required.
Primary Position Purpose :
Systems Engineering designs, delivers, and operates secure, scalable, reliable technology services. The Director leads platform health and continuous improvement in partnership with IT Operations, Network, Audio/Video, and Technology Solutions.
The role oversees servers, storage, compute, business productivity, identity and access management (IAM), security tools, and off-the-shelf applications across cloud, on-premises, and hybrid environments, including Mets-controlled and vendor-managed services.
The Director ensures compliance with operational, regulatory, and security requirements, meets Operating Level Agreements (OLAs), and holds providers accountable to Service Level Agreements (SLAs).
Essential Duties & Responsibilities:
Lead Systems Engineering administration, engineering, and service delivery, including business-hours escalations and 24x7x365 incident response; resolve escalated requests promptly and keep requestors informed
Set architectural direction and technology roadmaps; evaluate requirements and build-versus-buy options, and deliver engineering projects aligned with business, operational, and security standards
Equip and develop the team through documentation, resources, training, and skills-gap assessments; enable Infrastructure teams to self-serve and provide escalated support
Partner with the Executive Director, IT (Operations) to prioritize the documented work pipeline, improve service delivery, coordinate planned and unplanned outage response, and communicate with stakeholders
Define service components, SLAs, KPIs, monitoring, updates, and lifecycle cadence; meet published OLAs, policies, procedures, and applicable regulatory requirements
Apply software development lifecycle (SDLC), code management, quality assurance, automated testing, and CI/CD practices; advance automation, orchestration, and Infrastructure as Code (IaC) across cloud and hypervisor environments
Establish business-aligned monitoring, maintenance windows, and staffing for preventive maintenance, password management, version updates, and security patching
Own backup and recovery processes; validate backup integrity through test restores and align support contracts with recovery time and recovery point objectives (RTO/RPO)
Partner with the Mets’ Security Operations Center (vSOC), review user accounts at least quarterly, and lead root cause analysis (RCA) and preventive actions
Manage hardware and software inventory, asset lifecycles, annual renewals, and true-ups; forecast licensing needs, budgets, and retirement or replacement schedules
Manage Systems Engineering partners and providers, including cloud services, against contractual obligations and SLAs
Collaborate with Infrastructure colleagues to review and challenge change requests, licensing, subscriptions, and equipment needs; keep…