Job Description:
Summary:
The New York Mets are seeking a Technology Solutions Manager to manage the delivery, support, and continuous improvement of technology solutions across Citi Field and other Mets facilities. This hands-on role will own internal and third-party applications, with an emphasis on fan-facing technology, corporate systems, CRM platforms, and AI-enabled tools that improve business operations. The role partners with business leaders, engineers, vendors, and end users to translate needs into secure, scalable, and reliable solutions while ensuring operational readiness for games and events.
Essential Duties & Responsibilities:
Solutions Implementation and Management
Manage the maintenance, support, governance, and scaling of a broad portfolio of applications that enable internal operations, ballpark operations, fan engagement, and other organizational initiatives
Manage solution delivery across the full project lifecycle, including discovery, requirements, architecture, implementation, testing, deployment, adoption, support, and continuous improvement
Support the design and development of user-facing and internal applications, contributing hands-on when appropriate and ensuring solutions are reliable, maintainable, secure, and well documented
Translate technical and business requirements into scalable solution architectures, implementation plans, and measurable outcomes
Coordinate cross-functional collaboration among engineers, vendors, business stakeholders, and end users to validate requirements, manage dependencies, and deliver successful product rollouts
Evaluate integrations, upgrades, data flows, security considerations, and support models to ensure solutions are ready for ballpark and enterprise use
Research and evaluate technologies, platforms, and third-party partners; maintain clear records of evaluations, decisions, risks, and recommendations
Create clear business and technical requirements that define the problem, user needs, constraints, desired outcomes, success measures, and support expectations
Maintain project plans, priorities, budgets, risks, vendor activities, meetings, and stakeholder communications to keep initiatives aligned with agreed scope and schedules
Define and coordinate testing practices, including quality assurance, unit, integration, user acceptance, performance, and operational-readiness testing
Manage the administration, roadmap, governance, data quality, security, integrations, and ongoing optimization of CRM platforms and related customer, partner, and fan-engagement workflows as part of the broader application portfolio
Partner with Sales, Service, Marketing, Operations, and other stakeholders to deliver improvements to CRM reporting, segmentation, automation, and user experience
Establish and maintain standards for CRM configuration, release management, access controls, documentation, training, and vendor support within the broader solution-governance framework
Identify, prioritize, and deliver practical AI and automation solutions that streamline workflows, improve decision-making, enhance service, and reduce manual effort
Use generative AI, low-code tools, APIs, and scripting to prototype and build secure internal solutions, applying appropriate human oversight, privacy, data-governance, and responsible-use standards throughout the delivery lifecycle
Solution and Application Support
Coordinate technical readiness and provide hands-on support for Citi Field games and events, working with internal teams, vendors, escalation paths, and communications
Serve as the escalation owner for game-day fan-facing technology issues, including Point-of-Sale (POS), identity and access technologies, security solutions, CRM-connected experiences, and other critical platforms
Drive rapid assessment and troubleshooting of incidents while ensuring timely communication, documentation, root-cause analysis, and follow-through
Coordinate vendor response and internal resources to restore service…