Location
This position is located at 10250 Santa Monica Blvd, Los Angeles, California, 90067 United States
Role Summary
The Anthropologie Weddings Brand Manager will build, execute, and evolve the brand strategy by leading key initiatives, setting selling & service goals, and motivating store teams to deliver a unique and compelling bridal experience in our growing portfolio of shop locations.
We welcome candidates based anywhere in the United States. However, you must live within reasonable commuting distance of an Anthropologie Weddings shop and be available to work on-site when not traveling.
Role Responsibilities
Customer Experience
Cultivates a culture of genuine customer connection by being highly focused on ensuring teams deliver exceptional customer experiences that are unique, engaging and personalized
Drives a selling and service culture by driving sales through accountability while elevating the customer experience and establishing lasting connections with customers
Sets measurable goals and partners with the Home Office and Regional/District team to provide outfitting education, team development, and client outreach direction
Oversees the salon appointment process by ensuring that teams analyze sales & payroll in order to maximize salon bookings while delivering individualized and special bridal appointment experiences
Partners with Anthropologie and Anthropologie Wedding teams, Contact Center staff, and external vendor partners to quickly resolve customer service and order issue escalations
Leadership + Motivation
Motivates and inspires shop managers and teams to achieve shop selling goals and hold teams accountable for achieving a boutique-like bridal experience
Partners with store teams to strategize staffing and training needs to support initiatives, as well as ensuring clear lines of feedback from these teams back to Home Office
Identifies and shares best practices across the organization; developing a strong culture and growing capability within the field teams.
Partners with store teams to develop a proactive talent planning and hiring strategy; Personally protects time to interview to build leadership teams and have an external network of top talent
Brand Operations
Oversees day-to-day operations on all aspects of the business and be able to anticipate issues before they occur; suggests and implements solutions in an effective manner
Collaborates with the brand and store leadership to plan a strategic approach to daily, weekly, and monthly priorities
Assists in weekly and monthly operational reporting and analytics surrounding sales, KPIs and initiative performance, and helps to analyze this data to articulate takeaways and action points for improvements
Manages payroll for entire brand which includes seeking opportunities for budget optimization and process improvement; Actively communicates and collaborates with relevant partners to action recommendations
Owns coordination of AW initiatives; considering all teams’ and vendors’ scheduling needs, as well as business peaks and valleys
Provides general operational support for all brand initiatives and projects and assist with administrative tasks as needed
Communication + Relationships
Functions as an intermediary between department leads, store teams, and market vendors in all assigned projects, and be responsible for communicating updates, managing timelines, and providing operational support to ensure seamless delivery of projects
Partners with Buying, Buying Operations, Web teams, and external vendors to coordinate unique product assortments for each Made-to-Order event
Partners with cross-functional teams (events, PR, social, styling) to develop strategies and plans to support brand efforts that drive engagement and deliver business objectives, ensuring consistency of execution
Partners with Store Operations and Training & Development teams to develop training resources for store teams to support initiatives
Role Qualifications
5+ years of high-touch…