Founding Account Manager
Location: New York City, full-time in office
Type: Full-time
Industry: Fintech, identity infrastructure, fraud and compliance technology
Compensation: $120,000 to $170,000 base salary, plus commission and equity
The Client
The client is a fast-growing fintech company rebuilding the infrastructure financial institutions use to verify businesses, understand who is behind them and assess potential fraud and compliance risks.
Its platform brings together public records, tax data, sanctions information, online signals and fraud data from more than 2,200 financial institutions. This creates a single business identity network that can verify companies and the people connected to them in real time.
The technology is already trusted by more than 20% of financial institutions across the US, including major banks, payment providers and fintech companies. The business is now expanding beyond traditional financial services into marketplaces, commerce platforms and emerging AI-driven transactions.
The Opportunity
The client is hiring its Founding Account Manager to become the trusted commercial partner for some of the largest financial institutions, payment providers and fintech companies in the country.
You will own senior customer relationships, help clients get greater value from the platform and identify opportunities to grow accounts through renewals, referrals and additional products. You will work closely with C-suite stakeholders to understand their most important fraud, compliance and identity challenges.
As an early member of the team, you will also help build the processes, playbooks and customer feedback systems needed to scale the account management and customer success function.
This is a high-visibility position working directly with the CEO, product and engineering teams. It offers significant ownership and the opportunity to shape how the company manages and expands its most important customer relationships.
Key Responsibilities
Own and develop relationships with senior executives and customer teams.
Act as the main point of contact for major financial institutions, fintechs and payment providers.
Understand each customer’s fraud, compliance and business identity workflows.
Help customers successfully adopt and expand their use of the platform.
Drive account growth through renewals, upselling, referrals and additional products.
Lead executive meetings, customer reviews and strategic account conversations.
Gather customer feedback and turn it into clear recommendations for internal teams.
Partner closely with product and engineering to solve complex customer challenges.
Build account management playbooks, processes and feedback loops from the ground up.
Help establish a scalable account management and customer success function.
What They’re Looking For
At least three years of experience in account management, customer success, implementation or business development.
Experience gained within a fast-growing startup or another highly competitive environment.
Confidence managing relationships with C-suite executives and senior decision-makers.
Strong communication skills and the ability to lead meetings, presentations and customer reviews.
A proactive approach to identifying customer needs, solving problems and growing accounts.
Comfortable working in a fast-moving environment where processes are still being built.
Commercially driven, resilient and motivated by delivering measurable customer value.
Curious, coachable and comfortable receiving direct feedback.
Interested in joining an early-stage business and helping build a function from the ground up.
Experience working with financial institutions or fraud and compliance technology would be beneficial. This could come from fintech, banking, consulting, venture capital or another relevant environment.
Why Apply?
Join a high-growth fintech company rebuilding critical US financial infrastructure.
Become the founding member of the account management…