Position Status:
Shift:
12 Hour Night Shift (United States of America) Hours per week:
12 Job Information
Exemption Status: Non-Exempt
A Brief Overview
The Stormont Vail Health Command Center is a team working together to ensure that patients receive the right care, in the right setting, at the right time. Team members that work in the Command Center are responsible for health system capacity management including patient access and throughput, staffing resources and communication to internal and external stakeholders. The Command Center Associate is responsible to assist in coordinating transfer into/out of the system, activating teams for critical/complex conditions, and expediting patient throughput. The position is accountable for a high volume of calls for internal and external stakeholders.
Education Qualifications
High School Diploma / GED High School Graduate or equivalent Required
Bachelor's Degree Preferred
Experience Qualifications
1 year Healthcare experience Preferred
Skills and Abilities
Strong customer focused interpersonal skills (including communication)
Attention to detail
Ability to work autonomously and be directly accountable
Ability to contribute to a positive culture
Strong professional telephone etiquette
What you will do
Assist House Supervisor / Patient Placement Coordinators with Capacity Management workflows.
Assist with the coordination of patient transfers; collecting patient information on condition and diagnosis, obtaining face-sheet, and collecting medical records/images.
Serve as a Liaison to provide real-time bed status and updates to referring facilities.
Communicate status updates with transferring facilities and update House Supervisors regarding clinical changes.
Coordinate transportation for lateral or higher of care transfers (from ED and inpatient departments).
Assist with Out-of-Network transfer workflows.
Facilitate Provider to Provider communications.
Assist House Supervisor with maintaining appropriate staffing assignments.
Expedite patient flow through communication/prioritization of resources (EVS, Facilities, etc).
Coordinate delivery of stat medical record request (for requesting facilities).
Continuously utilize system data and dashboards for real-time status updates.
Required for All Jobs
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Patient Facing Options
Position is Not Patient Facing
Remote Work Guidelines
Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
Stable access to electricity and a minimum of 25mb upload and internet speed.
Dedicate full attention to the job duties and communication with others during working hours.
Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
Remote Work Capability
Hybrid
Scope
No Supervisory Responsibility
No Budget Responsibility No Budget Responsibility
Physical Demands
Balancing: Rarely less than 1 hour
Carrying: Occasionally 1-3 Hours
Climbing (Ladders): Rarely less than 1 hour
Climbing (Stairs): Rarely less than 1 hour
Crouching: Occasionally 1-3 Hours
Eye/Hand/Foot Coordination: Occasionally 1-3 Hours
Feeling: Rarely less than 1 hour
Grasping (Fine Motor): Occasionally 1-3 Hours
Grasping (Gross Hand): Occasionally 1-3 Hours
Handling: Rarely less than 1 hour
Hearing: Rarely less than 1 hour
Kneeling: Occasionally 1-3 Hours
Lifting: Occasionally 1-3 Hours up to 50 lbs
Pulling: Occasionally 1-3 Hours up to 100 lbs
Pushing: Rarely less than 1 hour up to 50 lbs
Reaching (Forward): Frequently 3-5 Hours
Reaching (Overhead): Rarely less than 1 hour
Repetitive Motions: Frequently 3-5 Hours
Sitting: Frequently 3-5 Hours
Standing: Frequently 3-5 Hours
Stooping: Occasionally 1-3 Hours
Talking: Continuously greater than 5 hours
Walking: Occasionally 1-3 Hours
Working…