GENERAL INFORMATION
Role
Payroll Specialist - JL2
Reporting To
Payroll Service Manager
Direct Reports
None
II. ROLE DESCRIPTION
Overall objective of the Role
Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.
Main Responsibilities
Key responsibilities :
Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks
Monitor and manage ticket que ues using the appropriate BI tools to ensur e tickets are handled per the defined timelines and do not exceed expected thresholds
Ability to utilize the hrX suite of tools as it relate s to payroll processing and all associated activities
Be able to understand and interpret a payslip
Be able to understand and follow the payroll calendar
Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
Ability to recognize and deal appropriately with sensitive and confidential information
Produce and understand standard and client specific payroll reports including statutory year end reporting needs
Review and validate data for accuracy and completeness and ini tiates corrections per the defined standards
Answer payroll related questions and requests
Support and execute SOC1 Controls
Maintain and apply defined work instructions (DWIs)
Perform Transactions with Third parties
P rovide clear knowledge transfers to peers
Support the Root Cause Analysis (RCA) process
Support and manage system maintenance testing
Support technical issue coordination and resolution
Maintains current knowledge of legislation requirements; system updates , changes and overall payroll procedures
Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly
NGA Core Competencies
Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook
Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities
Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
IV. REQUIRED EXPERIENCE
Professional /
Job Experience
Strong k nowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Academic Degree
Education and Training
Essential
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
2-3 years…