Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
About (Strada) People First
People First is the human resources service center supporting employees, retirees, and candidates across the State of Florida. We partner with state agencies to deliver high-quality HR services, recruitment support, technology solutions, and performance management administration. Our team is committed to providing exceptional customer service and ensuring an efficient, user-friendly experience for all stakeholders.
Position Overview
The SuccessFactors Staffing Case Specialist plays a critical role in supporting recruitment and talent acquisition activities for State of Florida agencies through the People First program. This position is responsible for managing and maintaining job requisitions in the SuccessFactors system, coordinating job postings, assisting hiring managers and candidates, and delivering exceptional customer support throughout the recruitment lifecycle.
The ideal candidate is detail-oriented, customer-focused, and comfortable balancing system-based transaction work with live phone support in a fast-paced environment.
Key Responsibilities
Recruitment Administration
Manage assigned job requisitions within the SuccessFactors Recruiting module from creation through posting and maintenance.
Review and validate requisition details to ensure compliance with State of Florida policies, procedures, and posting standards.
Publish job advertisements to designated recruitment platforms and job boards.
Partner with agency hiring managers to enhance job requisitions and optimize candidate attraction efforts.
Monitor requisition activity and provide timely status updates to agency stakeholders.
Ensure all recruitment transactions are completed accurately and within established service-level expectations.
System & Requisition Support
Serve as a subject matter resource for hiring managers and agency HR representatives regarding recruitment processes and system functionality.
Assist users with system navigation, requisition-related inquiries, and applicant processing activities.
Provide guidance on recruitment workflows, business processes, and system requirements.
Utilize multiple systems and applications to process transactions, research issues, and document activity.
Identify and escalate system or process issues when appropriate.
Customer & Phone Support
Respond to inbound calls received through the IVR system from: Agency HR representatives and hiring managers
Applicants and prospective candidates seeking employment with the State of Florida
Provide professional, accurate, and solution-oriented customer service.
Resolve inquiries efficiently while maintaining a positive customer experience.
Document customer interactions, inquiries, and resolutions in accordance with established procedures.
Meet quality, productivity, and service expectations for customer interactions .
Collaboration & Continuous Improvement
Collaborate with internal teams to resolve complex inquiries and escalated cases.
Support operational and business-critical priorities during peak recruitment periods.
Participate in process improvement initiatives and knowledge-sharing activities.
Maintain current knowledge of recruitment processes, system enhancements, and procedural…