The Sr. Program Manager will serve as the bridge from strategy to execution for multiple strategic programs and initiatives across the Transformation team. A strong candidate for the role will have a self-starter attitude and in-depth knowledge of many areas of the organization. The Sr. Program Manager will create, manage, and execute detailed program schedules, reports and analysis to ensure planned achievement of milestones and to keep stakeholders informed, and will possess and demonstrate strategic thinking for reducing program risks and maximizing program benefits.
Essential Duties and Responsibilities:
Leads special projects and initiatives as assigned, often times programs will be complex and involve many partners across the USHE and SEI enterprise.
Works with program leadership and business/project owners to ensure business cases are built, solutions are defined and proposal level estimates are gathered
Orchestrates project and workstream tasks and timelines – ability to turn concept into action and manage interdependencies across workstreams
Works with other departments to secure resources/support needs for delivery
Clearly and calmly assists in issue identification & escalation processes.
Prepares and facilitates all project/program meetings, leadership alignment meetings, and process improvement discussions
Maintains roadmaps and oversees critical milestones across programs to support progress, and prioritization
Proactively identifies issues that could impact successful execution of project/program
Ensures that all of the components being delivered meet the expectations for the overall success of the initiative
Drives decision making amongst partner teams by using facts, capacity constraints, and prioritization exercises in regard to proposed project plans and activities
Leads and directs the work of others – through influence
Uses probing and thought provoking questions to arrive at the root cause of a problem, issue, or roadblock
Prepares and delivers presentations to bring people along in the strategy, gain buy-in, or request approval
Establishes and executes program communications to leadership, stakeholders, and project teams
Job Skills:
Intellectual curiosity to enable contributions at both a strategic and tactical level
Highly adaptable to the growing and changing needs of the business.
Excellent interpersonal and communication skills, including the ability to manage complex and varied interpersonal relationships to successfully complete projects and implement change
Excellent ability to organize time and detailed information to successfully manage and complete multiple projects
Displays sense of urgency and accurately delivers information on time
Proficient with MS Office applications
Detail, data, and process driven
Ability to anticipate roadblocks, diagnose problems, and generate effective solutions
Strong negotiation, conflict resolution, and interpersonal skills
Strong analytical and problem solving skills
Experience working cross-functionally and across levels of the organization
Ability to manage direct conversations in a non-confrontational manner
Work Experience:
5–8 years of project leadership experience (managing complex projects), with emphasis being placed on individual’s ability to successfully manage projects and utilize leadership and strategic thinking skills
Education:
Bachelor’s degree from a regionally accredited university.
Other:
Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve planes, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the…