Work Flexibility: Onsite
As a Clinical Consultant, you will provide ongoing clinical partnership and support throughout the post-sale customer journey, helping customers optimize Smart Care solutions, strengthen adoption, and improve clinical processes within assigned customer accounts or a defined geographic region.
You will partner with customers, sales, and internal support teams to assess current practices and solution utilization, identify opportunities for improvement, and support strategies that enhance communication, clinical workflows, staff efficiency, and patient care.
You will monitor progress, communicate findings and recommendations, and collaborate with customers and internal Stryker teams to evaluate impact and support long-term success. There are five primary work locations for this role in and around Dallas, TX with potential travel to additional sites as needed.
What You Will Do
Deliver on established Smart Care goals and account-level metrics within your assigned geography or account(s), driving post sale clinical success, customer satisfaction, solution adoption, outcomes achievement, and solution expansion
Partner with sales, customer success, and internal stakeholders to develop and execute post sale clinical strategies that promote customer success and maximize the value of Smart Care solutions
Analyze clinical, operational, and performance data to assess solution effectiveness, validate platform value, identify opportunities for improvement, and inform recommendations for actionable change
Provide voice-of-customer feedback and contribute to the development and refinement of clinical tools, processes, success metrics, and programs that strengthen post-sale clinical support and effectiveness
Independently deliver clinical recommendations, exercise sound judgment in resolving customer challenges, and engage appropriate internal resources when additional support is needed
Participate in required training, professional development, Stryker meetings, customer site visits, trade shows, and industry events
What You Need
Required:
Bachelors degree in nursing or a related clinical discipline required
Minimum of 4 years in nursing or related clinical experience, preferably in an inpatient setting
Current RN or professional clinical licensure required
Ability to travel up to 75% annually and work flexible hours as business needs require
Preferred:
2+ years of industry or clinical consulting experience preferred
Certification in nursing informatics, quality and/or project management preferred (e.g., CPPS, Lean Six Sigma, CPHQ, etc.)
Strong understanding of healthcare operations, clinical workflows, nursing-sensitive indicators, and clinical outcome measures, with the ability to interpret performance metrics, identify opportunities for improvement, and translate data into actionable recommendations.
Excellent presentation, interpersonal, written, and verbal communication skills, with the ability to educate others, facilitate discussions, and communicate complex clinical and technical concepts effectively across diverse stakeholders and communication platforms.
Strong analytical, problem-solving, organizational, and time-management skills, with the ability to manage competing priorities, navigate complex cross-functional processes and policies, exercise sound judgment, and deliver results within established timelines.
Demonstrate autonomy, accountability, and initiative while working under general supervision; communicate observations and challenges clearly, take appropriate action, adapt to evolving business needs, and proactively seek and apply feedback to drive continuous improvement.
Demonstrated proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
United States of America Pay Ranges: Puerto Rico : $69,500 - $110,900 USD Annual
USN : $89,300 - $148,800 USD Annual
US5 : $93,800 - $156,200 USD Annual
US10 : $98,200 - $163,700 USD Annual
US15 : $102,700 - $171,100 USD…