Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come and enjoy a fun filled career in the Hospitality Industry!
* Shift: Varies: Must be available some weekends
* Status: Part time/On call
* Wage: $13.73/hr plus commission
* Position can be used as a paid internship
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Position Summary :
Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible for assisting in service, set up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction, while following local health department standards, Suburban Inns’ Core Values, and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions:
Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation, plating, and garnishing methods.
Communicating requests (allergies, special meal, etc.) to Supervisor
For multiple-choice meal entrée events, keep track of requests, ensuring proper number of items and correct plate delivery to guest
Delivery of food in proper manner, ensuring timeliness and accuracy for special meals
Knowledge, understanding, and performing different banquet service types, i.e., buffet, plated, reception, passed-food, breaks, etc.
Complies with local/state food safety/sanitation rules and regulations at all times, reporting to supervisor any concerns
Ensure all guests ordering alcoholic beverages have proper ID verifying they are over 21 years of age, and that drinks are not served to intoxicated patrons following TIPS/ServSafe guidelines
Responsible for set up, service, maintenance, and break down of banquet rooms before, during and after an event
Assist with other areas servicing a function, i.e., Kitchen, Banquet Bar as needed
Ability to carry large and heavy trays on a continuous basis throughout a shift
Report needed repairs or unsafe conditions to supervisor
Ability to assist guests with setup or other service changes, as well as basic AV needs
Practice “clean as you go” techniques of service; keeping all banquet areas clean, neat, and supplied at all times
Maintain security of equipment, keys, and supplies issued each day
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements :
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills.
Formal Education and Job-Related Experience:
License, Registration, and or Certification: TIPS or ServSafe Certification required
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. Any tattoo that is deemed offensive to…