Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on LinkedIn.
KEY RESPONSIBILITIES:
Lead, manage, coach, and support Medical Information colleagues, including workload prioritization, performance guidance, professional development, and delivery of high-quality Medical Information services.
Provide strategic and operational oversight for Medical Information activities within assigned therapeutic area(s), ensuring accurate, timely, balanced, and compliant responses to unsolicited Medical Information requests.
Serve as a subject matter expert for assigned therapeutic area(s), maintaining in-depth knowledge of product data, disease states, treatment guidelines, labeling, literature, and relevant internal information.
Develop, update, and maintain Medical Information resources, including response documents, handling guides, scientific content, and other materials used to support Medical Information inquiries.
Evaluate scientific literature, clinical guidelines, data insights, and inquiry trends to identify scientific gaps and inform clear, appropriate, and medically accurate content.
Own and maintain Medical Information standard operating procedures, work instructions, controlled documents, and the Medical Information Communications Management Plan, ensuring alignment with SMPA requirements, call center vendor processes, and industry best practices.
Oversee Medical Information operational processes, workflows, governance, documentation, and logistics to support efficient, compliant, and inspection-ready operations.
Manage, train, and provide quality oversight of the Medical Information call center vendor, including therapeutic-area support, vendor performance, quality assurance, and issue resolution.
Coordinate Medical Information operational readiness for product launches, lifecycle management activities, congresses, scientific meetings, organizational changes, and call center training needs.
Provide Medical Information congress planning support for assigned therapeutic area(s), including coordination of booth staffing, staff training, and related Medical Information activities at designated scientific meetings.
Participate in the medical review of medical and promotional materials, as needed, to ensure scientific accuracy, balance, and compliance.
Partner cross-functionally with Medical Affairs, Regulatory, Legal, Quality, Pharmacovigilance, Commercial, and other stakeholders to align Medical Information activities, identify opportunities for improvement, and implement strategic solutions.
Monitor operational metrics, inquiry trends, and process performance to identify improvement opportunities and implement best practices that enhance consistency, efficiency, quality, and customer experience.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS:
Key Core Competencies
Excellent written and verbal communication skills.
People leadership, team management, coaching, and mentoring capabilities.
Strong relationship-building, collaboration, and stakeholder management skills.
Strategic thinking, sound decision-making, and effective problem-solving abilities.
Excellent organizational, prioritization, time-management, and planning skills.
Highly self-motivated and detail-oriented, with the ability to manage multiple priorities and deliver high-quality work on schedule.
Ability to collaborate effectively across functional areas, build alignment among stakeholders, and maintain a solution-oriented mindset.
Innovative, forward-thinking, pragmatic,…