Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
The Director of Infrastructure and Cloud Hosting is responsible for leading a highly skilled team of technical engineers in delivering our current and future IT Infrastructure and Cloud services with focus on efficiently and scalable delivery as well as working with the Infrastructure and Cloud architects to design the solutions needed to support a growing business. This includes delivering new services and enhancing new features in the existing services as well as managing the day-to-day delivery of the team to meet the immediate needs of the business. The Director takes a leadership role in setting team vision and direction, ensures standards and policies are maintained and systems and solutions are compatible with standard information systems architecture, tools, policies and procedures.
PRIMARY JOB RESPONSIBILITIES:
Ensures development and delivery of all products and services within the Sunlife DentaQuest Infrastructure and Cloud hosting vertical.
Ensures service delivery for all key areas of the infrastructure (O365, Active Directory/LDAP, Wintel Servers, Linux Servers, Azure hosting, AWS hosting, Virtualization and physical hardware, Data storage as well as data backups, Virtual desktop (VDI) and desktop engineering)
Assure Disaster Recovery is in place and tested as required for critical business services
Takes a leadership role in setting team vision and direction, ensures standards and policies are maintained, and systems and solutions are well documented, inventoried, and compliant with technical and operational standards, policies, and procedures.
Develops benchmark measures (KPI’s, technical measurements, Performance targets and SLA’s) to evaluate productivity within both the team and technology.
Manages division-level technical implementation projects.
License and contract management for Infrastructure and supporting teams
Develops support plans and implementation strategies to meet the IT needs of the enterprise end-users.
Lead financial management activities, including the creation and maintenance of the technical services budget – both operational and capital.
Leads personnel management activities, including performance management and career development activities.
Supports efforts to develop core competencies, processes, and disciplines and supports sharing of best practices.
Interacts with business and IT teams as needed, as it relates to technical implementations and technical support.
Working with the DQ Network Operations Center team to provide KA’s and training so more support is provided out of the NOC
Manage Capacity and Spend management across the infrastructure
Participates in activities to improve departmental and organizational performance – Improve KPI numbers
Performs other duties, as assigned.
Salary Range: $160,300 - $240,500
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive…