You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The FC CoE SME shall be responsible for conducting comprehensive quality assurance reviews and audits while designing and delivering training programs to support operational teams. This role focuses on ensuring adherence to quality standards, regulatory requirements, and organizational policies while driving continuous improvement and employee development across operational functions.
Specific Responsibilities:
Quality Audit & Assurance:
Conduct systematic quality assurance reviews on processed alerts, transactions, and operational deliverables to assess accuracy, completeness, and compliance with defined standards
Develop and maintain quality audit frameworks, sampling methodologies, and evaluation criteria aligned with regulatory and organizational requirements
Document audit findings, observations, and recommendations in required tools and templates with clear supporting evidence
Identify quality trends, root causes of deficiencies, and areas for improvement through data analysis
Collaborate with operational teams to implement corrective actions and track remediation efforts
Provide detailed audit reports to management with actionable insights and performance metrics
Monitor compliance with established procedures, workflows, and quality metrics
Support periodic reviews of quality standards and audit procedures to enhance detection capabilities
Escalate critical findings and compliance issues to appropriate stakeholders and management
Maintain up-to-date knowledge of AML regulations, sanctions programs, and financial crime trends
Training Development & Delivery:
Design and develop training curriculum, materials, and content tailored to operational roles and compliance requirements
Deliver training programs to team members with varying experience levels using engaging and effective instructional methods
Create and maintain training documentation, job aids, and reference materials aligned with standard procedures
Conduct knowledge assessments and training effectiveness evaluations to measure learning outcomes
Provide coaching and mentoring to support individual development and skill enhancement
Facilitate knowledge-sharing sessions and best practice workshops across operational teams
Support onboarding and new team member orientation programs
Track training completion, attendance, and employee progress through required systems
Identify emerging training needs based on operational feedback, quality audits, and compliance updates
Competencies Required:
Education:
- Bachelor's degree in business, finance, audit, education, or related field
- AML certifications (CAMS/ICA) or training certifications (APTD/IPMA) are a plus
Experience:
- 3-5 years of experience in audit, quality assurance, compliance monitoring, training development, or related operational roles
- Exposure to Insurance Sector will be preferred
Technical Skills:
- Strong investigative and critical thinking abilities to assess compliance and operational effectiveness
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