At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.
Job Description:
Position: Telephony Analyst (8 Months)
Location: Toronto Atria
You believe life is about aiming high and making an impact. At Sun Life Financial, we work together, share common values and help each other grow and achieve goals.
With roots tracing back to 1865 in Canada, Sun Life Financial has grown to become an established and trusted name in insurance and financial services, with offices and operations in key markets around the world. We recognize that our growth, success and reputation for excellence are due in large measure to our talented and dedicated employees.
Enterprise Services, Working better together. Our teams are dedicated to providing the services and technology our business partners need to help customers achieve lifetime financial security. We collaborate closely with groups and individuals throughout Sun Life Financial to provide products and services that deliver business value. Through innovation and collaboration, we are striving to find new and better ways to bring value to Sun Life. Enterprise Services has employees in Canada, Ireland, the U.S. and Asia.
Primary Responsibility:
This role will work directly with the Tier 1 Operations team within the Interactive Call Centre Technology dept. (ICT) of Sun Life. Tier 1 provides technical support to all Sun Life users in relation to all Telecom, Wireless and Call Centre infrastructure. Tier 1 also is the direct intake group to provide configuration and setup of all user profiles, accounts and extensions relating to all communication devices. This role requires excellent customer service, ability to work fully independent and have the aptitude to learn and become adept at several different programming applications.
This role will also assist in several key ICT projects directly supporting the Engineering and Architecture group of ICT.
Accountabilities:
Design, develop and test telecommunications software solutions
Assist with the planning, scheduling and implementation of major telecommunications systems for multi-platform and distributed environments
Provide consultation to teams responsible for installation and maintenance of telecommunications networks and computer hardware attached to these networks
Collect data for performance and testing metrics
Review business requirements and provide comments on accuracy and completeness
Contribute to the identification and assessment of risks and exposures
Attend design reviews and understands application and system designs at a basic level
Develop and maintain test plans (including identifying test situations/scenarios) for less complex functions
Maybe responsible for conducting a test plan review and acquiring test plan signoff
Design and create test case documentation including test situations, data setup, execution steps and expected results
Interact with business analysts/developers and other project team members while developing expected results and verifying results
Execute test cases for various types of testing including function, conversion, integration, intersystem, platform, parallel, stress, or regression
Log all defects in Quality Center and manage defects until they are closed, approved, or deferred
Provide input or complete Test Reports
Competencies:
Programming Experience is an asset, being able to build/maintain in-house developed programs as we move away from spreadsheets
Identify major testing activities and specific deliverables associated with testing
Understands testing activities performed by the QA team and…