Leasing and Resident Experience Manager - San Diego, CA
Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.
About the role:
The Leasing & Resident Experience Manager is responsible for leading the company’s leasing, renewal, and resident retention strategy across a multi-property portfolio. This position oversees the Roving Leasing Agent and Resident Services Professional, partners closely with Regional Managers and onsite teams, and ensures a consistent, high-quality resident experience from prospect to renewal. The role also provides direction for front-office resident service and administrative support, including resident communication, application processing, scheduling, work order support, and portfolio coordination.
The role focuses on maximizing occupancy, increasing lease renewals, improving resident satisfaction, and reducing turnover through proactive leasing initiatives, resident engagement, responsive service, and data-driven performance management. This role serves as a strategic resource for onsite teams and provides hands-on leasing, resident retention, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position to ensure operational continuity and sustained leasing performance.
This position requires a valid driver’s license in good standing, as driving is an essential part of the role.
Salary Pay Range:
$62,400.00 - $72,800.00 DOE
What you'll do: Include but not limited to:
Leasing Strategy & Performance
Develop and execute portfolio-wide leasing strategies to maximize occupancy.
Monitor leasing traffic, conversion rates, and leasing velocity.
Analyze market conditions, pricing, concessions, and competitor activity.
Resident Experience & Retention
Develop and lead portfolio-wide resident retention initiatives.
Create standardized renewal campaigns and resident communication strategies.
Monitor renewal rates and identify opportunities to improve resident retention.
Renewal Management
Oversee the renewal process across all communities.
Ensure timely renewal outreach and resident communication.
Monitor lease expirations and renewal conversion rates.
Community Manager Vacancy and Position Support
Provide leasing, resident renewal, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position.
Ensure leasing and resident service activity continues without interruption by coordinating prospect and resident communications, tours, application processing, service-request follow-up, move-ins, scheduling, and administrative support as needed.
Oversee the renewal process during Community Manager vacancies and at communities without a Community Manager position, ensuring timely resident communication and proactive renewal outreach.
Team Leadership and Development
Directly supervise, coach, and develop the Roving Leasing Agent and Resident Services Professional.
Prioritize assignments and balance workloads based on occupancy needs, resident service priorities, portfolio support requirements, and staffing shortages.
Establish role-specific performance expectations and measurable goals for leasing, resident service, administrative accuracy, responsiveness, and follow-through.
Marketing & Leasing Operations
Ensure property listings are accurate and optimized across all marketing platforms.
Review marketing performance and recommend adjustments based on lead source effectiveness.
Partner with Marketing to improve lead generation and online presence.
Reporting and Analytics
Monitor and analyze portfolio performance metrics, including:
Occupancy
Pre-leasing
Lease conversion rates
Renewal percentages
Resident turnover
Resident satisfaction scores
Online reputation metrics
Prepare and present regular portfolio…